United States Postal Service

2.5
118 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 11301 S Dixie Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11301 S Dixie Hwy, Miami, FL
33256, United States

Hours

Reviews

2.5
118 reviews
5 stars
40
4 stars
0
3 stars
5
2 stars
5
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Staff Attitude

Many customers reported that employees display a lack of interest in their work, often appearing unfriendly and dismissive.

Operational Issues

Frequent complaints about incorrect hours of operation and understaffing, resulting in long wait times and service delays.

Mixed Experiences

While some customers praised individual employees for their helpfulness, the overall sentiment leans heavily towards dissatisfaction with service.
  • LV
    Lexie Veloz
    Jan 3, 2026
    5.0
    The employees are so kind and there is never a line when I go.
  • MD
    Michael Domingue
    Dec 18, 2025
    1.0
    The post office here had horrible service that ended with me being accused of throwing packing tape at an aggressive and defensive worker (untrue) when I said I would leave and go to UPS with my packages because of my experience. I don't know own if the problem comes from poor customer service training of employees or with employee conduct itself. Regardless I will not be returning ever to this location because of what I experienced. I will not bother filing any complaints because my gut tells me it would just escalate the confrontational attitude. To the cashier who behaved this way. I am praying that both you and I do not carry such anger in our hearts over this or anything else in our lives.
  • IB
    Iza Blue
    Dec 15, 2025
    5.0
    Very nice people. A/C, plenty of parking.
  • AC
    Amy Casimiro
    Nov 5, 2025
    5.0
    Ever stopped to talk to the workers at the counter? They are not what these negative comments say. Very nice and helpful! The gentleman has gone over and beyond for me on two different occasions. Thank you so much, truly!
  • MN
    Maria Noriega
    Sep 10, 2025
    1.0
    Worst post office in the area. Staff are incredibly disrespectful. I have witnessed that music was being played by the staff behind the counter and the attendant was too busy singing along to Beyoncé whilst taking a personal phone call on his AirPods to effectively or efficiently handle my simple packaging. This post office needs to be investigated for compliance.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.