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Brand Certified

United States Postal Service

2.5
(119 reviews)

Business Details

11301 S Dixie Hwy, Miami, FL
33256, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 11301 S Dixie Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11301 S Dixie Hwy, Miami, FL
33256, United States

Hours

Reviews

2.5
119 reviews
5 stars
41
4 stars
0
3 stars
5
2 stars
5
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with their treatment.

Operational Issues

Frequent complaints about incorrect hours of operation, including early closures and extended lunch breaks, causing inconvenience for customers.

Staff Attitude

Many customers noted a negative attitude among employees, with reports of staff being dismissive and unhelpful, contributing to a poor customer experience.

Positive Experiences

Despite the negative feedback, some customers reported positive interactions with specific staff members, noting helpfulness and friendliness.
  • FD
    FRANCISCO DIAZ
    Jan 21, 2026
    5.0
    Antoinette W. Is Amazing thanks for everything
  • LV
    Lexie Veloz
    Jan 3, 2026
    5.0
    The employees are so kind and there is never a line when I go.
  • MD
    Michael Domingue
    Dec 18, 2025
    1.0
    The post office here had horrible service that ended with me being accused of throwing packing tape at an aggressive and defensive worker (untrue) when I said I would leave and go to UPS with my packages because of my experience. I don't know own if the problem comes from poor customer service training of employees or with employee conduct itself. Regardless I will not be returning ever to this location because of what I experienced. I will not bother filing any complaints because my gut tells me it would just escalate the confrontational attitude. To the cashier who behaved this way. I am praying that both you and I do not carry such anger in our hearts over this or anything else in our lives.
  • IB
    Iza Blue
    Dec 15, 2025
    5.0
    Very nice people. A/C, plenty of parking.
  • AC
    Amy Casimiro
    Nov 5, 2025
    5.0
    Ever stopped to talk to the workers at the counter? They are not what these negative comments say. Very nice and helpful! The gentleman has gone over and beyond for me on two different occasions. Thank you so much, truly!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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