United States Postal Service

4.0
121 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 150 SE 2nd Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
150 SE 2nd Ave, Miami, FL
33131, United States

Hours

Reviews

4.0
121 reviews
5 stars
87
4 stars
1
3 stars
4
2 stars
0
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly, helpful, and efficient, there were notable complaints about rude behavior from some employees, leading to mixed experiences.

Staff Performance

Several reviews highlighted specific employees, like Robert and Edith, for their exceptional service, while others reported negative interactions with certain staff members.

Efficiency

Customers appreciated the quick service and efficiency during busy hours, although some noted long wait times and disorganization at times.

Negative Experiences

A few customers reported serious issues, including lost packages and unprofessional behavior from staff, which significantly impacted their overall satisfaction.

Overall Satisfaction

Despite some negative feedback, many customers expressed high satisfaction with their experiences, often stating this location as the best USPS they have visited.
  • JJ
    Joan
    3 days ago
    5.0
    Great service. Thank you
  • AF
    Ale Fernandez
    Oct 27, 2025
    5.0
    Efficient!
  • GC
    GUILLERMO CADIZ
    Oct 2, 2025
    1.0
    Today i went to Buy a money order there was a young girl there was no body was empty i step waiting for her to call me she was doing some thing and look at me whith a Bad face and kept looking at me i walk to the counter and she kept doing the same thing she didn't talk make me feel uncorfotable i told her why You have that Bad actitud instead of Say hello can i help You and she said You are the one that came whith Bad actitud i told her may i speak to a supervisor and the supervisor came and she ignored My complaint and she treated me wrong too they were lauhging at me i asked her both names she told me i won't give it to You i try to take a pictures of both of them to send it with My complaint they were hiding the supervisor told me You are not allowed to take pictures i'm calling the police i left out side i called the and repot the incident the supervisor is a short black lady whith a red hair there is a tall cuban men very Nice there is another girl that have Bad actitud too but these two is the first time i see them i don't know why You have that kind of people working in the post mail they treated me wrong for no reason they were so nasty and unproffesional after i complaint i receive a call from the manager he told me come back try i came back and she treated me wrong again and the other employe Robert took care of me i call and text the manager and no answer they have in the opinion a picture of that delicuent that You have by a supervisor many customers complaint about her i sent e.mail and no answer they hide i'm very disapoint about the post Office keep hidding from customers 's complaint that show how unfair and unproffesional You are👎👎👎
  • NJ
    Naomi Jury
    Sep 23, 2025
    5.0
    Robert, and honestly all the team members at this USPS location are angels on EARTH! The sweetest, nicest, informative, most patient and accommodating people!!! I go out of my way to come to this location only. Excellent service every single time.
  • AA
    Anna A
    Sep 18, 2025
    3.0
    Most of the staff at this location are nice, friendly, and helpful, which we truly appreciate. However, during a recent visit,on a Monday Morning we were assisted by a staff member on the morning shift who was extremely loud and aggressive in her approach. She was pressuring customers to select only the “happy” and “positive” option on the survey before making a payment. The survey should be a tool that allows customers to share honest feedback and experiences—whether positive or negative—without feeling forced or intimidated. Being pressured to give only positive responses makes the survey meaningless and creates an uncomfortable experience for customers. We hope this concern can be addressed, as most of the team here does a great job and deserves genuine feedback for their service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.