Brand Certified
United States Postal Service
1.6(608 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
500 NW 2nd Ave, Miami, FL
33101, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 500 NW 2nd Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.6
608 reviews
5 stars
75
4 stars
20
3 stars
10
2 stars
15
1 star
488
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling dismissed and frustrated by the lack of assistance.
Package Handling
A significant number of customers reported lost or misdelivered packages, with claims of packages being marked as delivered when they were not.
Wait Times
Customers consistently complained about long wait times, often exceeding 30 minutes, with only a few staff members available to assist.
Facility Issues
The post office was described as dirty and poorly managed, with broken doors and inadequate systems contributing to a negative experience.
- TPTatiana PairolFeb 18, 20261.0I was trying to mail my tax documents and arrived 5 minutes to closing time to this Post Office 500 NW 2nd Ave Downtown Miami. After taking my place in the line I asked for the certify labels to save time at the counter. The Supervisor response with actitud and not a nice face: I’ll give it to you but hurry up and see if you have enough time because we are closing in two minutes and the truck is leaving soon. She gave me one label when I asked for more… not sure what she said to the associate in the register next to her but pretty sure it was about me and not anything nice. Then went straight to the sliding metal doors and almost closed them completely. I left because I can’t afford to lose my documents, I don’t trust them. With such customer service manners… not sure if they will process all correct. What a shame and that was the Supervisor :( Not the image I have of the Post Offices or their employees. Most of them are reliable and professional; this is why this situation took me by surprise. My taxes will arrive to the IRS one day later than what I wanted but at least I know they will be processed by nice and professional postal employees and will make the destination.
- ILIngrid LaosFeb 7, 20261.0I had a terrible experience here. It's the first time I complain about a USPS. Clerk 24, this younger woman behind the counter who seemed very angry, rang me up for a simple small mailer that weighed 3.5 ounces going to Washington D.C. She charged me $14.54 after I asked for the cheapest possibility. The value of what I was sending was only $10 so I thought it was ridiculous to pay so much. I believe that she charged me for insurance and something else to bring it up to that total. She pressured me to pay quickly, and then when I returned with the receipt to ask about the extra charges, she told me that she would give me $5 out of her own pocket to get me to stop complaining and then made fun of me in front of the customer she was helping. I believe I got duped for sure and I couldn't believe that this woman would treat someone like that. When I asked ChatGPT how much I should've paid, it said about $5 plus $2 for the mailing bubble envelope so essentially I paid double. I'm never coming to this USPS again.
- VSVirginia SantamariaJan 31, 20261.0EDIT: Package was delivered without ever being scanned. I put my shipment in the drop slot at this post office January 21 because I did not have time to wait in line. It's been a week and the shipment is yet to be scanned. Went back to inquire and was told that things go straight to "the plant," where the origin scan is supposed to occur. Can't trust USPS if you don't stand in line and get a receipt? In all likelihood I will have to refund the buyer because USPS lost a package that I dropped off at this post office.
- OKOleksandr KyetovJan 26, 20261.0This place is garbage ... they lost my third package already 🙃 The last one came from overseas, arrived to this location and was marked as "Addressee Unknown". I came to the office the same day, where staff was very rude, did not help at all and replied to all my questions with "Go and create Mail Search Request online" ... which I created the same day. After 10 days, package status changed to "Arrived at USPS Regional Facility", so I called customer support where they said that package already went through customs and going to be sent back to the sender and they cannot do anything about it 🙄 Also they said that instead of asking me to create "Mail Search Request" staff at the office should have just handed package to me 🤡. Currently my package is in Europe ... so instead of just helping me to get the package they flew it over the ocean on a plane back to Europe ... I guess climate change is not an issue anymore 🙄
- SSSkylee ShinJan 23, 20261.0They lost my package. I ended up losing money if I could give negative stars and report them to the police I would. Surprised they haven’t gotten a lawsuit yet with these terrible reviews. It’s my mistake for going to a place like that with 1 star review. Close this place down.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service location at 500 NW 2nd Ave?
You can send mail and ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can take your passport photo by appointment.
Do I need an appointment for passport services at this United States Postal Service location?
Most passport services require scheduling an appointment using the online scheduler. There are also limited walk-in passport hours at select locations.
What are the hours of operation for the United States Postal Service at 500 NW 2nd Ave?
Monday through Friday, 8:00 AM to 5:00 PM; Saturday from 9:00 AM to 1:30 PM; closed on Sunday.
How can I rent a PO Box at this Post Office?
You can search, reserve, and apply for PO Boxes online or in person. Bring two valid forms of ID when applying in person.
Is there 24/7 access to PO Boxes at this Post Office location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so check with this specific Post Office for details.
Where can I find travel services near the United States Postal Service at 500 NW 2nd Ave?
Bloo Travel, a travel company offering tours, is located nearby. You might visit Bloo Travel before or after your USPS visit to plan or book your trips.
Are there any educational institutions near this USPS location?
Yes, GAIA University and the University of Miami MD/MPH Dual Degree Program are nearby, which could be convenient for students or staff needing postal services.
What nearby spots can I visit for food or snacks after visiting the United States Postal Service?
Isasur Market, a grocery store nearby, is a convenient place to pick up snacks or groceries after your visit to USPS.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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