United States Postal Service

2.4
119 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 18901 W Dixie Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
18901 W Dixie Hwy, Miami, FL
33180, United States

Hours

Reviews

2.4
119 reviews
5 stars
37
4 stars
2
3 stars
5
2 stars
6
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, leading to a negative customer experience.

Inconsistent Hours

Customers frequently reported that the post office opens late and closes early, often before the posted hours.

Staffing Issues

Many reviews indicated that the location is understaffed, resulting in long wait times and poor service.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment was largely negative.

Management Concerns

Several reviews called for management changes, citing a lack of accountability and poor service standards.
  • KV
    Kathy Vera
    Nov 18, 2025
    1.0
    Very bad service, they charge you for 3 centimeters of tape to close your package, My return says you do not need an additional box or bag to return and she insisted that I had to buy additional box, if you ask me I do not recommend it👎🏻👎🏻
  • GM
    George MiamiFl
    Oct 21, 2025
    1.0
    Since the guy that retired left, its a total disaster. You go there and sometimes its closed or they dont know what they are doing. I also see them sell postage services that unsuspecting customers dont need. They might as well close this location and save some money.
  • LL
    lecrifreyes
    Oct 10, 2025
    1.0
    This office is the most inept, losing and failing to deliver certified documents and relying on laws to avoid being held responsible. Be careful.
  • FC
    Fritzler’s Channel
    Sep 17, 2025
    1.0
    Absolutely the rudest post office I’ve ever been to. The staff here is extremely rude and very unhelpful.
  • ZM
    Zoe McCudden
    Sep 16, 2025
    1.0
    So slow. Go to another location and I promise you’ll get it done sooner.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.