Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 18901 W Dixie Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
121 reviews
5 stars
37
4 stars
2
3 stars
5
2 stars
6
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.
Operational Issues
Customers reported frequent problems with the post office's hours, including opening late and closing early, causing frustration and inconvenience.
Mixed Experiences
While many reviews were negative, some customers praised specific staff members for their helpfulness and professionalism, indicating inconsistency in service quality.
Management Concerns
Several reviews called for management review and changes, citing a lack of accountability and poor leadership at this location.
- MSMoises SantanderJan 2, 20261.0Young lady with braces is very rude when I asked her if she could check if the address was clear enough she didn’t even looked at it and started complaining and being rude… on top of that she gave me no instructions at all and was very very rude on the way she was talking to me and other costumers.
- RRRuben Burgos RubioDec 19, 20251.0Formal Complaint – Request for Management Review and Reorganization I am writing to formally express my concern regarding the service at this USPS location. On multiple occasions, staff have been consistently rude, unprofessional, and dismissive. The overall environment feels unwelcoming, as if customers are an inconvenience for simply using USPS services. There is a clear lack of customer service standards, accountability, and leadership. This reflects poorly on USPS and creates unnecessary frustration for the public. I respectfully request a review of this location’s management and staff, and consideration for reorganization, retraining, or leadership changes. This office would greatly benefit from employees and management who take pride in their work and understand the importance of public service.
- IBIvana BrancoDec 17, 20251.0I had an extremely disappointing experience at this USPS location. I asked a simple question about where my package was, and instead of receiving basic assistance, I was treated with rudeness and clear annoyance. The employee avoided eye contact, responded in a cold and dismissive manner, and made me feel like I was bothering her just by asking for information. As a customer, I expect at least the minimum level of courtesy and professionalism, especially from someone whose job is to assist the public. This was by far one of the worst customer service experiences I’ve had. USPS should seriously address how customers are treated at this location.
- IQIsmaidelys Corrales QuintanillaDec 8, 20251.0Terrible experience. A few minutes ago, I came in to ask how to ship a briefcase weighing approximately 70 pounds to Texas. The staff clearly told me to bring the briefcase in so they could weigh it and give me a price. I immediately returned carrying the briefcase, making an unnecessary effort, and only then was I informed that they couldn't ship it there and that I had to go to another post office. It's completely unacceptable that they give incorrect information and waste the customer's time and effort. If I had received proper guidance from the beginning, I wouldn't have gone through this situation. Very poor organization and very poor service. I do not recommend this place.
- KVKathy VeraNov 18, 20251.0Very bad service, they charge you for 3 centimeters of tape to close your package, My return says you do not need an additional box or bag to return and she insisted that I had to buy additional box, if you ask me I do not recommend it👎🏻👎🏻
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 18901 W Dixie Hwy?
This Post Office offers mailing and shipping services, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport and get passport photos at this location?
Yes, this Post Office accepts first-time passport applications and offers passport photo services by appointment.
Is an appointment required to use passport services here?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
What are the Post Office's regular business hours?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on weekends.
Can I rent a PO Box at this location, and is it possible to apply online?
Yes, you can reserve PO Boxes online at the USPS website or apply in person at this Post Office.
Does this location offer 24/7 lobby access to PO Boxes?
Most USPS locations provide 24/7 access to lobby PO Boxes, but hours may vary, so please check with this local Post Office.
How can nearby places like Pool Wizards or La Zahav USA be useful when visiting this Post Office?
Visitors can conveniently shop for pool supplies at Pool Wizards or explore fine jewelry at La Zahav USA before or after taking care of postal errands.
Are there nearby beauty and hair salons where customers can relax near the Post Office?
Yes, customers can visit nearby salons such as Electrolysis By Michelle, Nails by Jossie & Sandra at Venus Salon & Spa, Studio A, or Beyoutiful hair salon for beauty services.
What nearby recreational facilities are close to the Post Office for visitors looking for fitness or sports activities?
Nearby options include CrossFit Prestige, Modern Martial Arts, and Capoeira Nago Miami for fitness and martial arts enthusiasts.
Where can customers find vehicle or automotive services near the Post Office at 18901 W Dixie Hwy?
Nearby automotive services include Aventura Motor Service, Dixie Auto Care, Aventura Collision Center, Aaction Transmissions, and Executive Motors for auto repairs and maintenance.