United States Postal Service

2.0
327 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 10360 SW 186th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10360 SW 186th St, Miami, FL
33197, United States

Hours

Reviews

2.0
327 reviews
5 stars
71
4 stars
7
3 stars
6
2 stars
11
1 star
232

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude and unprofessional behavior from staff, leading to frustration and dissatisfaction.

Efficiency

Many reviews highlight long wait times and slow service, with customers often waiting in line for extended periods due to insufficient staffing.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, particularly in handling passport applications.

Delivery Issues

Numerous complaints were made regarding lost or misdelivered packages, contributing to a lack of trust in the postal service.

Facility Conditions

Customers noted poor conditions at the location, including cleanliness issues and inadequate facilities, which detracted from their overall experience.
  • KK
    KCR
    Nov 15, 2025
    1.0
    The worst office . Only one clerk attending a line of more than 25 people doing the best she can do. No supervisor or administrator. A group with children waiting for an appointment for more than 40 minutes and the person who has to be there is supposed taking a break. This office is disorganized and out of control.
  • MM
    Maria Marti
    Oct 30, 2025
    5.0
    Me encantó como se trabaja, muy profesionales, rápidos, atentos con las necesidades de los usuarios, amables y educados. Los felicito y en especial a Maria.
  • JB
    Jamila Bell
    Oct 29, 2025
    5.0
    Quick and friendly service with a smile or a joke. If you are picking up a package wait in line. PASSPORT application? Come with paperwork completed and documents in order.
  • VM
    Vanessa Mcclenon
    Oct 28, 2025
    5.0
    Huge Thank You to Chris! I want to give a huge thank you to Chris — he was so polite, helpful, and truly went above and beyond. This has been the best experience and treatment I’ve ever received at a post office! He deserves special recognition for his outstanding service and professionalism.
  • CL
    Chris L.
    Oct 24, 2025
    5.0
    Great service!! Postman Chris was awesome. I came in with the wrong package and he repackaged for me and was very efficient. I wish I lived close to the post office, I would come here all the time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.