United States Postal Service

1.9
205 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 6900 Bird Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6900 Bird Rd, Miami, FL
33155, United States

Hours

Reviews

1.9
205 reviews
5 stars
40
4 stars
4
3 stars
6
2 stars
6
1 star
149

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or disrespectful.

Staffing Issues

Frequent complaints about understaffing, leading to long wait times and inadequate service during busy hours.

Operational Hours

Customers expressed frustration over inconsistent operating hours, including early closures and lack of communication regarding hours.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment was negative, highlighting a lack of consistent service quality.

Delivery Problems

Numerous reviews mentioned issues with lost or misdelivered packages, contributing to dissatisfaction with the postal service.
  • MM
    May M
    5 days ago
    1.0
    Terrible service and beware they don't care if your package get lost.They are very unprofessional.Toxic environment.
  • JC
    Jessica Clowney
    Oct 8, 2025
    5.0
    I think the majority of the negative reviews of this facility are due to cultural differences in Miami. I've been everywhere from Sweden to South Carolina and I can guarantee if you put polite out you get polite back. However, polite can mean different things in different cultures. I had an excellent experience getting assistance mailing out my wedding invitations that were "non-machineable" and required special stamps. Even though this facility didn't have the stamps I| needed, the young woman behind the counter not only advised of the need for the stamps to ensure proper delivery but also hand wrote directions to a facility that had what I needed just a few miles away. Thank you so much for your help!
  • BV
    B V
    Oct 6, 2025
    2.0
    Small location, untidy and the employee was not pleasant
  • EP
    Elizabeth Penas
    Jun 13, 2025
    5.0
    Post offices intimidate me every time… but Chauncy Powe, the clerk that assisted me made me feel so comfortable and safe to ask questions, best post office and employee ever!
  • KM
    Kirenia Fernandez Martinez
    Jun 3, 2025
    1.0
    Este correo es de lo peor que puede existir las empleadas son bien rudas e in respetuosas con los clientes todo el tiempo están hablando por teléfono y no ayudan a resolver una situación ya he visto varios comentarios negativos y con razón tienen tan malos pero no se que sucede que aún continúan trabajando ahí cuando hay tantas personas calificadas con empatía para tratar al cliente tendremos que hacer algo al respecto porque de seguro no ha llegado esta información a manos de las personas que deben tomar medidas con respeto a esto estamos en el mejor país del mundo y situaciones cómo estás no se toleran

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.