United States Postal Service

1.9
207 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6900 Bird Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6900 Bird Rd, Miami, FL
33155, United States

Hours

Reviews

1.9
207 reviews
5 stars
40
4 stars
4
3 stars
7
2 stars
6
1 star
150

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted extremely rude and unprofessional staff, with several customers feeling disrespected and humiliated during their visits.

Staffing Issues

Numerous complaints about understaffing were noted, leading to long wait times and inadequate service during busy hours.

Operational Hours

Customers expressed frustration over inconsistent and misleading operational hours, with instances of early closures and lack of communication.

Mixed Experiences

While many reviews were negative, a few customers reported positive interactions with specific employees who provided helpful and friendly service.
  • CC
    Chen C
    Dec 31, 2025
    1.0
    Worst service ever. I brought my package in to ship it, and the staff spoke to me with a dismissive attitude, saying “you just need to get it scanned.” Of course I know that — that’s why I came here. On top of that, today they’re only open from 9 AM to 12 PM, just three hours a day. Terrible service.
  • ZK
    ZOE K
    Dec 17, 2025
    3.0
    I'm usually able to drop my packages off after work and they get delivered, no problem! But Monday, the counter was closed earlier than usual, which is surprising since I'm sure many people needed to get their holiday mail delivered ASAP.
  • MM
    May M
    Nov 19, 2025
    1.0
    Terrible service and beware they don't care if your package get lost.They are very unprofessional.Toxic environment.
  • JC
    Jessica Clowney
    Oct 8, 2025
    5.0
    I think the majority of the negative reviews of this facility are due to cultural differences in Miami. I've been everywhere from Sweden to South Carolina and I can guarantee if you put polite out you get polite back. However, polite can mean different things in different cultures. I had an excellent experience getting assistance mailing out my wedding invitations that were "non-machineable" and required special stamps. Even though this facility didn't have the stamps I| needed, the young woman behind the counter not only advised of the need for the stamps to ensure proper delivery but also hand wrote directions to a facility that had what I needed just a few miles away. Thank you so much for your help!
  • BV
    B V
    Oct 6, 2025
    2.0
    Small location, untidy and the employee was not pleasant

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.