United States Postal Service

2.5
150 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8821 SW 136th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8821 SW 136th St, Miami, FL
33176, United States

Hours

Reviews

2.5
150 reviews
5 stars
48
4 stars
6
3 stars
1
2 stars
8
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about employees displaying poor attitudes and lack of professionalism.

Service Hours

Numerous reviews indicated that the location frequently closes earlier than advertised, leading to frustration among customers who arrive expecting to be served.

Mixed Experiences

While many reviews highlighted negative interactions, some customers praised specific employees for their helpfulness and positive attitudes, suggesting inconsistency in service quality.

Management Issues

Several reviews pointed to a lack of effective management and training, contributing to the overall poor customer experience.
  • ES
    Elite Vibe studio
    4 days ago
    1.0
    They are not honoring my gender and put whatever they want on my passport and made it useless since it doesn’t match my license ! & I paid $300 which also seemed steep I think they stole my money on top of it! Illegal to do both crimes they did upon me and need to be disciplined for such ways to treat people.
  • EH
    ellie H
    6 days ago
    1.0
    The employees are super rude and unhappy to work there. The worst customer serverice. I asked how many days for priority and over night Mail would take to mail my daughter passport for her recent travel. They could not answer the question. When I asked the question again in order to make a decision; the employee got upset and asked me to leave.
  • CM
    Cristina Martinez
    Jan 1, 2026
    1.0
    This post office, like many others, is the epitome of why DEI does not work. I went in on 12/26/2025 to inquire about a certified letter I mailed that had not arrived at its destination after three weeks. Unsurprisingly, the supervisor told me that I could not file a lost certified mail claim because it had been less than 60 days. This information is incorrect. USPS policy clearly states that after seven days, a claim or missing mail inquiry may be filed. It is deeply concerning—and frankly unacceptable—that an employee, especially someone in a supervisory role, is unable to provide accurate information regarding basic USPS policy. The government and corporate America need to stop hiring individuals based on skin color and ethnicity and start hiring based on experience, qualifications, and—at this point—intelligence. Unfortunately, not everyone has the intellectual capacity to work in certain positions, and situations like this make that painfully obvious.
  • IB
    Iza Blue
    Dec 15, 2025
    5.0
    Fast service, no longer time waiting, nice staff. Plenty of parking.
  • AS
    Alice Smith
    Nov 26, 2025
    1.0
    I arrived 15 min before the location service was closed. Unfortunately, someone erase the store hours. If you check online then you can see the location is supposed to close at 6 pm.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.