United States Postal Service

Reviews

• LP

  Laura Prado

  Feb 23, 2026
  1.0
  This is not the first time I’ve had a bad experience at this post office location. The customer service here is consistently unprofessional and rude. There is a man with a black beard and black hair who works at the counter, and he is always very disrespectful to customers. He speaks in a rude tone, makes people wait unnecessarily, and frequently walks to the back to talk instead of assisting the long line of people waiting. On multiple occasions, there hasn’t even been a single pen available for customers to use. This is basic customer service in a public facility. I have also personally witnessed staff members raising their voices and yelling at customers. It is very unfortunate and unacceptable to see people being treated this way in a public service office. Another time, I was told they could not assist me because they were doing passport appointments. Instead of managing the situation professionally, it felt like they were trying to turn people away. This is a public service office. People deserve to be treated with respect and professionalism. Customer service should mean exactly that — service to customers. Unfortunately, this location repeatedly fails to provide even basic courtesy. No es la primera vez que tengo una mala experiencia en esta oficina de correos. El servicio al cliente aquí es constantemente poco profesional y grosero. Hay un señor con barba y cabello negro que atiende en el mostrador y siempre es muy irrespetuoso con las personas. Habla en tono desagradable, deja esperando a la gente innecesariamente y con frecuencia se va hacia la parte de atrás a conversar mientras hay una fila larga de personas esperando ser atendidas. En varias ocasiones ni siquiera hay un solo bolígrafo disponible para los clientes. Esto es algo básico en cualquier oficina pública. También he presenciado cómo le levantan la voz y le gritan a las personas. Es muy lamentable y completamente inaceptable ver cómo tratan así al público en un lugar que se supone brinda servicio a la comunidad. En otra ocasión me dijeron que no podían atenderme porque estaban realizando citas de pasaporte. La manera en que lo manejan hace sentir como si estuvieran tratando de ahuyentar a las personas en lugar de ofrecer soluciones. Este es un lugar público. Las personas merecen respeto, cortesía y profesionalismo. El servicio al cliente debería reflejar eso, pero lamentablemente en esta oficina no es así.
• RM

  Roberto Mir

  Feb 5, 2026
  1.0
  Rude woman and complaining the whole time about being alone. She left me unattended because neither she or I have a pen to write the address and call the next person in line.
• JG

  Jessica Garcia

  Feb 5, 2026
  5.0
  i normally hate coming to the usps because people are so rude but the employee her bame was cassandra omg amazing the best employee ever extremely nice super helpful would definately come back just for her to help me!! thank you cassandra you make the difference!!!
• HP

  Humberto Prieto

  Feb 3, 2026
  1.0
  I went today with my baby in arms and with an appointment booked days ago to do my 3 months old baby’s passport. No one was there to assist. The only person there said no one else was there that he was all working the day, unbelievable.
• TP

  tanya pintado

  Jan 24, 2026
  1.0
  I want to start off by saying that the old woman with black hair that works there, was rude as hell. But when the attitude was matched, she pipped down. I went early to my passport appt because it would give me time to get anything that I might be missing. I missed one thing and old girl said “well today you’re not” meaning that I wasn’t going to be seen. I said “oh yes I am, my appt isn’t for another 30 min”. Her eyes opened wide and she realized she was wrong. All of a sudden her little attitude went out the door and the nice customer service came in. I give them a one star rating because if that’s the face you have representing usps behind the desk, then you need to do way better. The employee doing the passport processing was a complete doll. Very helpful. However I rather drive to BFE than ever going to that usps again.

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