United States Postal Service

2.3
157 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8266 Mills Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8266 Mills Dr, Miami, FL
33283, United States

Hours

Reviews

2.3
157 reviews
5 stars
45
4 stars
5
3 stars
4
2 stars
5
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with many customers reporting rude and unhelpful staff, while a few praised specific employees for their courteous service.

Appointment Issues

Numerous reviews highlight problems with appointments, including cancellations, lack of communication, and staff not being prepared to handle scheduled appointments.

Staff Attitude

Many customers expressed frustration over the negative attitudes of staff members, describing them as condescending, rude, and unprofessional.

Service Efficiency

Customers frequently mentioned long wait times and inefficient service, particularly during peak hours, leading to dissatisfaction with the overall experience.

Mixed Experiences

While many reviews are negative, a few customers reported positive experiences, suggesting that service quality may vary significantly depending on the staff member assisting.
  • AM
    Anabel Marquez
    2 days ago
    1.0
    La peor experiencia que he tenido con una persona en la vida,su falta de respeto,racismo,etc..deberian de sacarla de ese trabajo a esa mujer. Yo hablo muy poco ingles y intente explicarle lo que queria y me decia cn la cabeza q no y cn los ombros cm q no kiere entenderme vaya..la chica de detras m tradujo y ella n lo permitio.le dijo q no..y me señalo atras y ya..yla chica le decia q dnd atras??y n le kisoresponder..al final llego una chica que tiene empresas x alli y me dijo dnd estaba lo q yo buscava ..luego el hombre q trabaja muy amable...intento entenderme y me ayudo en lo q quedaba..esa compañera saquenla de ahi es una racista totalmente la forma en que trata hispanos cm latinos.no merece trabajar alli..pongan a alguien querealmente quiera
  • GV
    Gianella Valdes
    Nov 17, 2025
    1.0
    The automated answering machine is horrible and won’t pass me to customer service. I hung up multiple times and it’s very frustrating getting through to a person.. THIS IS RIDICULOUS.. if there was a -O I wouldn’t even put that 1 star
  • RR
    Ronny Rodriguez
    Oct 14, 2025
    1.0
    La atención el cliente es muy mala atención ,,, porq el servicio público puede tener estas personas al servicio d la comunidad
  • MT
    Marige Taraboulos
    Oct 10, 2025
    5.0
    Incredible customer service! ⭐️⭐️⭐️⭐️⭐️
  • AC
    Andres Cheda
    Oct 3, 2025
    1.0
    Please stay away from this place worst experience of costumer service of my life just imagine they hide their name so you cant see they name

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.