United States Postal Service

1.7
597 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 425 NW 27th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
425 NW 27th Ave, Miami, FL
33125, United States

Hours

Reviews

1.7
597 reviews
5 stars
85
4 stars
15
3 stars
19
2 stars
19
1 star
459

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and ignored.

Language Barrier

A significant number of customers expressed frustration over the lack of bilingual staff, particularly in a predominantly Spanish-speaking area, leading to communication issues.

Inconsistent Information

Customers reported discrepancies between the information provided online and the actual services available at the location, particularly regarding passport appointments.

Long Wait Times

Many reviews mentioned excessive wait times due to understaffing, with long lines and slow service being common complaints.

Delivery Issues

Several customers experienced problems with package deliveries, including lost items and incorrect delivery notifications.
  • EM
    elon morngan
    Nov 17, 2025
    2.0
    The staff here are extremely rude and show little interest in helping anyone. Their attitude is obvious from the moment you walk in—especially if you’ve made a mistake—which makes the entire experience unpleasant for everyone.
  • DD
    Dominique
    Nov 9, 2025
    5.0
    Had a passport appointment and I was serviced by Miss Tavia, and she was wonderful. I walked in at least 20 minutes before my appointment time and she heard me saying I was there for a passport appointment and she serviced me immediately right away. She was quick friendly and efficient and I will recommend her services if you can get her in line at the post office.
  • DG
    Dev Goswami
    Nov 8, 2025
    1.0
    Horrible post office, doesn't know what they are doing. Just moved to miami, couldn't set up mail in new apartment. Lazy aggressive people not doing their jobs.
  • JC
    Jose Cordero
    Oct 31, 2025
    1.0
    The USPS website and customer service confirmed that this location accepts passport walk-ins. However, when I arrived, the agent at the office refused to take walk-ins and said appointments were required. Inconsistent information — they should update their website or train their staff to provide accurate details.
  • SB
    Stephanie Barcia
    Oct 18, 2025
    5.0
    I am usually the first person that dreads when a package is shipped with usps because I have always had bad experiences with any USPS and of course seeing these reviews I was even more skeptical. However, my husband and I were blessed with a very nice lady yesterday in the morning (as soon as it was open) and she was very kind and nice and helped us with our issue. This is the first good experience I’ve ever had with USPS and I wish I would have gotten the lady that worked first thing in the morning Friday because she was amazing and deserves all the recognition. Remember they are people too and they deserve to be treated nicely despite other horrible experiences because that wasn’t them.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.