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United States Postal Service

1.8
(603 reviews)

Business Details

425 NW 27th Ave, Miami, FL
33125, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 425 NW 27th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
425 NW 27th Ave, Miami, FL
33125, United States

Hours

Reviews

1.8
603 reviews
5 stars
91
4 stars
15
3 stars
19
2 stars
18
1 star
460

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and ignored.

Language Barrier

A significant number of customers expressed frustration over the lack of bilingual staff, making it difficult for Spanish-speaking individuals to receive assistance.

Long Wait Times

Many customers reported excessively long wait times due to understaffing, with only one employee available to serve a large number of customers.

Mixed Experiences

While some customers had positive interactions with specific staff members, these experiences were overshadowed by the overall negative feedback regarding service quality.
  • MC
    Michelle Carvajal
    6 days ago
    1.0
    Online it says they do walk ins, Came and they told me there’s no walk in.
  • WM
    Walker Matzko
    Feb 17, 2026
    5.0
    The employees were terrific and they need raises. Literally. The USPS should double their employees salary immediately.
  • KM
    Kim Patrick Murray
    Feb 13, 2026
    1.0
    People working here have terrible attitudes it’s a shame our government hires and maintains this type of environment with our tax dollars no less. If it was a private business they would be out-of-business
  • DW
    David W
    Feb 12, 2026
    1.0
    Horrible. No agent never answers the phone.
  • MF
    Melissa Faria
    Jan 27, 2026
    5.0
    It is not the nicest and cleanest place in the world, but they try hard to pay attention, relatively fast and always crowded, there are no passport renewal forms but if you do it online they will process it there.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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