The UPS Store

4.2
149 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4761 in Miami offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Alred I Dupont Bldg Across From Gusman Hall.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available

Location

The UPS Store
153 E Flagler St, Miami, FL
33131, United States

Hours

Reviews

4.2
149 reviews
5 stars
112
4 stars
4
3 stars
5
2 stars
5
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Justin, Aylen, and Marjorie for their exceptional service.

Pricing Issues

Several reviews highlighted concerns about high prices for shipping materials and services, with customers feeling that they were overcharged for boxes and additional fees.

Inconsistent Experiences

While some customers reported excellent service, others experienced rude or unhelpful staff, indicating a lack of consistency in customer service quality.

Location and Accessibility

Customers noted issues with the store's location and hours, including inaccurate Google listings and unexpected closures.
  • DK
    D. K.
    Dec 12, 2025
    2.0
    Terrible Pricing and Upselling at UPS Store Went in needing a 16x16x16 box for shipping. They charged $14 for the box (ridiculous markup – these cost $2-6 anywhere else), $4 for “packaging materials,” and then tacked on $4 for “packing services” even though we did 100% of the packing ourselves and just wanted tape. We already had a shipping label, but they still hit us with every possible add-on fee; for example: „labels“ for another 2.60. Total gouge: $25.09 just for a box and basics. NOT including the freight! Franchise model clearly incentivizes ripping off customers who try to save money. Go to U-Haul or Home Depot for boxes instead – way cheaper and no BS “service” charges for doing nothing. 2 stars since at least we were able to send the stuff off and they were ok friendly-ish.
  • D2
    DANIELA 27262481617
    Dec 10, 2025
    5.0
    Exactamente atención
  • JS
    James Spencer
    Dec 1, 2025
    2.0
    Rude employee
  • JW
    jamie whyte
    Nov 11, 2025
    1.0
    they don't even answer their phone. worthless would be too kind a description; and one star more credit than they deserve.
  • SK
    sarah k
    Oct 27, 2025
    5.0
    Ben was extremely helpful and printing my label and he saved the day!! Great customer service!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4761 in Miami offer?

The UPS Store #4761 provides packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/ID photo services.