Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1631 in Miami offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Southwest Corner Of Bird Rd And Ludlam 1 Mile East Of 826 (Palmetto Expressway).
While many customers praised the friendly and helpful staff, there were numerous complaints about rudeness and unprofessional behavior from certain employees, particularly the manager.
Efficiency
Customers appreciated the quick service during busy times, but there were also reports of long wait times and issues with the store not opening on time.
Cleanliness and Organization
Several reviews mentioned the store being messy and unkempt, with complaints about the overall appearance and lack of basic supplies.
Reliability
There were significant concerns regarding package handling and reliability, with reports of lost packages and poor communication about services.
IA
Iliana Arias
3 days ago
5.0
Great young people. Fast, helpful, polite and so respectful. I love this UPS
MM
Minerva Martin
3 days ago
5.0
Excelente servicio 👍🏻
NV
Neli Valdes
Feb 21, 2026
5.0
Great customer service. Even if you are just returning an Amazon package, they make you feel valued. One time I even forgot to tape my package and they took care of it. I always go to this UPS over others.
JG
J-C G.
Feb 16, 2026
5.0
Quick and easy. Everything OK.
CC
clairehmill1
Feb 8, 2026
5.0
The staff at this UPS store are always friendly and very helpful with my returns.