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United States Postal Service

2.5
(170 reviews)

Business Details

5375 NW 159th St, Miami Lakes, FL
33014, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5375 NW 159th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5375 NW 159th St, Miami Lakes, FL
33014, United States

Hours

Reviews

2.5
170 reviews
5 stars
54
4 stars
8
3 stars
6
2 stars
2
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted the rudeness and lack of helpfulness from staff, particularly in the passport service area.

Appointment Issues

Customers frequently reported problems with appointment management, including being turned away for being late by only a few minutes.

Mixed Experiences

While many customers had negative experiences, some praised specific employees for their helpfulness and professionalism.

Long Wait Times

Several reviews mentioned long wait times and inefficiencies at the post office, contributing to customer frustration.

Lost Packages

Multiple customers expressed dissatisfaction with lost packages and poor handling of mail.
  • ER
    Emely Rosario
    2 days ago
    1.0
    One of the ladies in charge of the passports is extremely rude and aggressive. Do not recommend booking passport appointments here.
  • NB
    Nilsa Bermudez
    Feb 18, 2026
    1.0
    The employees at this post office are soooo Rude, you ask them a question and they'll tell you read it is on the paper. THEY DON'T GIVE YOU NO KIND OF HELP SO DISAPPOINTED
  • OA
    OSANA ALCAINA
    Jan 30, 2026
    1.0
    Worst post office I ever been they open late and start cleaning, when I mean late I mean 30min, the lady that it’s supposed to do passports came with really bad attitude screaming to her coworkers about passport application, they don’t help at all. This passport was for an autistic minor they didn’t keep anything in mind.
  • DS
    Dave Saiker
    Jan 17, 2026
    5.0
    Don't believe all of the negative reviews for the passport service. I had an appointment and arrived almost an hour early. I checked in and was seen 5 minutes later. I came prepared with all of the necessary documents as noted on the website. I was done and out the door in another 10 minutes. Make an appointment, come prepared and you will have excellent service just as I experienced today.
  • OC
    Obed Cruz
    Jan 2, 2026
    1.0
    It is difficult to understand why people seeking for Help need to be treated so rudely by the lady that calls herself the supervisor. Eyewitness total rudeness to several people who were all with a good nature that needed assistance with passports only to be treated with a sharp tongue no eye contact, no smile no greeting nothing with barely any line in place and at the same time turning away people avoid this post office if at all possible.. the gentleman working there was kind, but the female was a terror.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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