Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5375 NW 159th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.5
166 reviews
5 stars
53
4 stars
8
3 stars
6
2 stars2
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted a consistent pattern of rude and unhelpful staff, with many customers expressing frustration over the lack of empathy and professionalism.
Appointment Issues
Several customers reported problems with appointment management, including being denied service for being slightly late or for not having the correct paperwork, leading to wasted time and frustration.
Mixed Experiences
While many reviews were negative, some customers did report positive experiences with specific staff members, indicating that service quality may vary significantly depending on the employee.
Cleanliness and Environment
A few reviews mentioned the cleanliness of the location and the pleasant atmosphere, contrasting with the overall negative feedback about service.
- OCObed CruzJan 2, 20261.0It is difficult to understand why people seeking for Help need to be treated so rudely by the lady that calls herself the supervisor. Eyewitness total rudeness to several people who were all with a good nature that needed assistance with passports only to be treated with a sharp tongue no eye contact, no smile no greeting nothing with barely any line in place and at the same time turning away people avoid this post office if at all possible.. the gentleman working there was kind, but the female was a terror.
- MRMichelle RomeroDec 8, 20251.0Pésima atención. Vine con mis tres bebés a llenar unas plantillas y sin antes acabarse mi tiempo de cita El señor de barba me dijo que me fuera que ya no iba a hacerme el proceso porque se terminó mi tiempo de cita. Y aún faltaban 20 minutos para acabarse mi cita. Simplemente no le dio la gana de atenderme porque me tardé llenando las planillas porque vine con mis tres bebés. Todos son unos groseros no valoran el tiempo de las personas y tratan horrible al público. Tienen 0 empatía con las personas con niños. No vayan a este lugar a perder el tiempo
- TTTamara ToledoDec 2, 20251.0First and last time I'll ever come to this USPS store. I politely asked the man who was helping a customer if I needed to fill out any paperwork for a change of address, so I could do it while I waited in the five-person line. This very rude and disrespectful man behind the counter responded to me with contempt. I told him I was asking a question politely, and he nodded just as rudely. I wonder how they have such unpleasant and rude people working with the public. If you're not good at customer service, go do another job where you don't have to deal with people! Primera y última ves que vengo a este Store de USPS. La persona (hombre) que estaba atendiendo a una clienta le pedi cortésmente si tenía que llenar algún documento para el cambio de dirección, así lo haría mientras espero en la línea que era de 5 personas; este Sr detrás del mostrador muy maleducado y rude me respondió con desprecio. A lo que le dije que estaba haciendo una pregunta de forma educada, así que asintió igualmente rudamente. Me pregunto cómo tienen a personas tan desagradables y maleducadas trabajando con el público, si no eres bueno para el Customer Service, ve a hacer otro trabajo donde no tengas nada que ver con las personas!
- MCMarbelis CrespoNov 24, 20251.0Had a passport appointment for my daughters. We arrived at appointment time, they made us wait 30 mins. Staff is very rude and unhelpful. I made a mistake on the application and they didnt have blank applications, the lady rudely said, “it says on the wall you have to print it yourself “ I told her okay, I live 5 mins away, I’ll be right back. She replied “we close at 3 and I have other customers, I cant help you” mind you they had us waiting to 30 mins, and it was 2pm.
- NFNatalie FernandezNov 5, 20255.0Shunda was a true delight and helped me ship my very important documents and renew my passport! The atmosphere was wonderful and the flower pens were a delightful touch! Will be back!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Miami Lakes?
The United States Postal Service is located at 5375 NW 159th St, Miami Lakes, FL 33014.
What are the operating hours of this USPS location?
Monday through Friday, the Post Office is open from 8:30 AM to 5:00 PM, and on Saturday from 8:30 AM to 12:00 PM. It is closed on Sundays.
Can I apply for a passport at this USPS office?
Yes, this Post Office accepts first-time U.S. passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services here?
Yes, most passport services require an appointment through the online scheduler, though limited walk-in hours are available at select locations.
What is the cost for passport photo services?
The fee for a passport photo at USPS is $15.
Can I rent a PO Box at this location, and how?
Yes, you can reserve a PO Box online or in person by bringing two valid IDs and a completed application. Online reservations are made at https://www.usps.com/manage/po-boxes.htm.
Are PO Boxes accessible outside regular lobby hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this location for exact access times.
What nearby businesses can help if I need freight or cargo services after visiting the Post Office?
KKS Xpress and Kourtneys Foreign Kart nearby offer freight and cargo services, convenient if you require additional shipping or logistics support.
Are there any nearby places to visit or shop after your postal appointment?
International Home Miami and Couture Decoration are nearby furniture stores you might explore after your visit.
Can I find automotive services close to the USPS at 5375 NW 159th St?
Yes, Dyckman Auto Service and Maverick's Custom Motorsports are nearby and provide automotive repair and motorcycle services.