United States Postal Service

2.0
177 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 18690 NW 37th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
18690 NW 37th Ave, Miami Gardens, FL
33056, United States

Hours

Reviews

2.0
177 reviews
5 stars
36
4 stars
9
3 stars
2
2 stars
5
1 star
125

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, unhelpful, and unprofessional.

Staffing Issues

Many customers reported long wait times due to understaffing, with only one employee available during busy periods.

Package Handling

There were multiple complaints about lost or mishandled packages, with customers expressing frustration over unreliable delivery.

Facility Condition

The post office was described as run-down and disorganized, contributing to a negative customer experience.
  • TK
    Tim Karwal
    Jan 5, 2026
    1.0
    Yeah, no. Nothing like thoughtless, uncaring employees to help your business go down the drain. They’re Federal employees though, so really, why should they have professional standards or even care? Yeah, no.
  • JD
    Jessie Daniels
    Dec 22, 2025
    1.0
    Long line always understaffed always employees blah not welcoming at all!! Always in line atleast half an hour and the staff still will not got get additional help it’s always just one employee helping and if another employee is called it’s only to assist with if you have a pick up ticket
  • MG
    Marleny Gallego
    Dec 15, 2025
    1.0
    Ese que atiende es super grosero demasiada mala atención
  • YD
    Y. D.
    Nov 25, 2025
    5.0
    I visited this little gem today to complete some business. I was new to this location and was greeted by the sweetest and most helpful female clerk. I really enjoyed my short experience here and I would recommend this location for your postal needs. The building could use some renovations but the service is excellent!!
  • SV
    Steffany Vega
    Nov 14, 2025
    5.0
    Was having issues with my mail and they took care of it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.