United States Postal Service

2.0
130 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1661 West Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1661 West Ave, Miami Beach, FL
33139, United States

Hours

Reviews

2.0
130 reviews
5 stars
25
4 stars
5
3 stars
4
2 stars
8
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of professionalism.

Operational Issues

Customers frequently reported problems with the post office's hours, including opening late and closing early, leading to wasted time and inconvenience.

Cleanliness and Organization

The facility was described as dirty and disorganized, with several customers noting the need for improvements in cleanliness.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific staff members, indicating that experiences may vary.
  • MD
    Melina Dafne
    Dec 16, 2025
    1.0
    They are completely disrespectful. It’s the 3 time that I come here and the employees are really rude
  • EE
    Edwin
    Dec 11, 2025
    5.0
    I went to this location to return by mail a modem. I was having difficulty finding the correct size box to use and one of the staff helped me and kindly gave me an appropriate size box to use. He helped me without me even asking him. He spoke kindly to everyone he assisted and helped another customer on how to pack her items efficiently. This experience gave me hope! It made me smile and made my day!! I highly recommend this location!!
  • DV
    DL V.
    Nov 10, 2025
    1.0
    This is my second time that I waited 40 minutes, says that they open at 8:00 am and today I left since they are still not open, horrible waste of time !
  • AA
    Ana Alcantara
    Sep 23, 2025
    5.0
    Great service
  • AV
    Andrew Vajda
    Sep 22, 2025
    1.0
    Agent refused to give me a receipt despite me repeatedly asking for one saying I had inventory disappear post drop off there. She said the most she could do is scan them but couldn't provide a receipt. Scanned them in front of me one by one and still my customers are complaining and the tracking says not received yet by USPS. How can your agents refuse to provide a receipt? Why does inventory keep disappearing? Why doesn't the tracking say received when the packages were beeped in one by one in front of me. Very disappointing to be treated like cattle in a line and refused a receipt when dropping off my company's inventory. I would like a manager to reach out.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.