United States Postal Service

2.1
305 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1300 Washington Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 Washington Ave, Miami Beach, FL
33119, United States

Hours

Reviews

2.1
305 reviews
5 stars
68
4 stars
11
3 stars
11
2 stars
7
1 star
208

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported experiencing rude and unhelpful staff, with some employees displaying a lack of empathy and professionalism.

Long Wait Times

Numerous reviews mentioned excessively long wait times, often with only one employee available to assist customers.

Mixed Experiences

While some customers praised specific employees for their helpfulness, others had negative experiences, indicating inconsistency in service quality.

Facility Condition

The post office was described as poorly maintained, with complaints about cleanliness and the state of the grounds.

Appointment Issues

Several customers faced problems with scheduled appointments, including being turned away due to staff unavailability.
  • LA
    lorena avalos
    5 days ago
    1.0
    A disgraceful level of customer service from the employees at this place. The only kind person is a blonde woman with short hair who speaks Spanish. The rest are embarrassing. They can’t even say hello when you walk in. You ask them something and they act like you’re bothering them, and they treat you as if you were incompetent.
  • LK
    laurie kaufman
    Nov 29, 2025
    5.0
    I was 10 minutes late on Sat. at closing,they let me in and NtQuitria J. was very nice and accomodating.Good Post Office Services.
  • SY
    Silver Yasmin
    Nov 29, 2025
    1.0
    Incredibly rude staff. Has an attitude for no reason and purposely gives you a hard time and makes you wait longer. They were supposed to open at 8.30am and the lady with the black and white dreads purposely didn’t open until 8.45 which made me late for work. She saw a line of people and just ignored all of us, even when we politely asked her to open. Then once she opened the door she still continued working in the back without assisting us until she had finished all her other duties. I can’t believe this is a government organization
  • ML
    Michael Lasota
    Nov 24, 2025
    1.0
    Their Ai assistant is crap.
  • VP
    Violet Paley
    Oct 11, 2025
    5.0
    NeQuitria was so friendly and helpful! best post office experience because of her.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.