United States Postal Service

2.1
301 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1300 Washington Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 Washington Ave, Miami Beach, FL
33119, United States

Hours

Reviews

2.1
301 reviews
5 stars
66
4 stars
11
3 stars
11
2 stars
7
1 star
206

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees praised for their friendliness and helpfulness, while others are described as rude and unhelpful.

Long Wait Times

Many customers reported excessively long wait times, often with only one employee serving customers, leading to frustration.

Facility Condition

The post office is noted for its beautiful interior, but the exterior and overall cleanliness have received negative comments, with reports of overgrown grass and unsanitary conditions.

Management Issues

Several reviews highlight poor management and staffing issues, including lack of organization and insufficient personnel during busy hours.

Mixed Experiences

While some customers had positive experiences, particularly with specific employees, many others expressed dissatisfaction with the overall service and efficiency.
  • VP
    Violet Paley
    Oct 11, 2025
    5.0
    NeQuitria was so friendly and helpful! best post office experience because of her.
  • AV
    Andrew Vajda
    Sep 23, 2025
    1.0
    I don’t know how it is that USPS determines they can decide unilaterally not to give receipts for packages that are being dropped off. Seems to be the same problem at all their locations. I’m paying for a service you’re taking my inventory. It’s disappearing time after time. I won’t do business with USPS anymore.
  • NQ
    Nathan Quick
    Sep 16, 2025
    1.0
    Not only do they close the entrance after business hours. Which means you can’t do mail drop off or visit your PO Box. The grass outside is taller than your knees. The floor is inside are nasty. There’s trash outside. This is probably the most disgusting post office inside and out I’ve been to in the four states I’ve lived in. Absolute embarrassment for Miami Beach.
  • MG
    Miguel Angel Gonzalez
    Sep 12, 2025
    5.0
    Lo primero de todo que la chica que estaba allí fue muy amable y nos atendió muy bien. Lo segundo facture una postal el dia 3 de septiembre y llegó a un pueblo de Galicia el dia 12!!!! Genial!!! 👏👏👏👏
  • MH
    Maria hernandez345
    Aug 11, 2025
    3.0
    solo excelente para el servicio de pasaportes!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.