United States Postal Service

2.5
106 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 445 W 40th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
445 W 40th St, Miami Beach, FL
33140, United States

Hours

Reviews

2.5
106 reviews
5 stars
30
4 stars
6
3 stars
4
2 stars
9
1 star
57
  • JM
    Jacqueline Mann
    Dec 24, 2025
    1.0
    I’ve never met more miserable people in my life than at that counter, they are so rude for no reason at all. I cringe every time the return label says I have to go to USPS and not UPS.
  • JM
    Jeniffer Mejía
    Oct 14, 2025
    1.0
    This is the second time I visit this USPS location, and unfortunately the customer service experience has been consistently disappointing. The person attending the counter always selects the “smiley face” to rate their own service at the end of the transaction, yet they don’t even offer a simple smile, a greeting, or any sign of courtesy. It honestly feels like they don’t enjoy their job, as their attitude shows no willingness to assist and does not reflect customer service standards at all. Today I told her directly that I do not appreciate her selecting the happy face rating when I am clearly not satisfied with the service provided. I simply asked for a small piece of tape and politely asked if she believed the box was secured enough, and her response was, “Up to you,” in a dismissive tone. Being helpful doesn’t cost anything, and a little kindness goes a long way, especially when working with the public. I hope USPS takes this feedback seriously and ensures that customer service is delivered with professionalism and basic courtesy.
  • TT
    Tamara Tretyakova
    Aug 19, 2025
    5.0
    I like this office. Nice people!
  • DM
    David Martinez
    Aug 12, 2025
    5.0
    Very good service at this post office.. for those who don’t like this PO go to the Washington ave PO and you will really see horrible service ! And very nasty people that treat you terribly!
  • RB
    Roi G. Biv
    Jul 27, 2020
    1.0
    This is continuously the rudest post office. Must be great to give terrible service and zero accountability. I asked about priority international shipping packages and was told I could only ship internationally by weight. Either your website is wrong or the staff is incompetent...I'm going with incompetence.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.