United States Postal Service

2.3
234 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 525 71st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
525 71st St, Miami Beach, FL
33141, United States

Hours

Reviews

2.3
234 reviews
5 stars
62
4 stars
10
3 stars
7
2 stars
10
1 star
145

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning a lack of professionalism and poor attitudes.

Service Efficiency

Customers frequently complained about long wait times and slow service, with some noting that only a few staff members were available to assist.

Package Handling

Numerous reviews highlighted issues with lost or mishandled packages, leading to frustration and distrust in the service.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and efficiency, indicating that experiences can vary significantly.
  • GM
    George Mirabal
    Dec 12, 2025
    1.0
    Poor service and unfortunately a bad attitude that screams “I don’t want to work here”
  • WE
    winnie eva
    Nov 20, 2025
    2.0
    Was soooo hot inside! Staff said it's been awhile since they don't have a/c! These poor people are suffering! Usps on 71st st maimi beach!
  • JD
    Jeovana Dossantos
    Nov 17, 2025
    5.0
    Chris was so helpful, was able to hold my package before it got sent back to the sender after I had a problem, give Chris a Raise!!
  • EF
    Eugenia Fernandez
    Oct 28, 2025
    1.0
    Solo 6 puestos para parquear, llevo media hora esperando un puesto y nadie sale de la oficina…
  • RT
    Raysa De la torre
    Oct 11, 2025
    1.0
    Un documento oficial que me llegó y lo dejaron fuera del buzón, pesima entrega ,tienen que ser mas responsables en las entregas.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.