United States Postal Service

2.6
125 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2305 Minton Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2305 Minton Rd, Melbourne, FL
32904, United States

Hours

Reviews

2.6
125 reviews
5 stars
42
4 stars
8
3 stars
4
2 stars
4
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and rude staff, with some customers praising helpful employees while others report unprofessional and condescending behavior.

Efficiency

Many reviews mention long wait times and slow service, particularly during busy hours, leading to frustration among customers.

Package Handling

There are multiple complaints about lost or misdelivered packages, with customers expressing dissatisfaction over the handling of their mail.

Positive Experiences

Despite negative feedback, some customers report positive experiences with specific employees and appreciate the quick service during less busy times.

Self-Service Issues

Customers frequently encounter problems with self-service kiosks, leading to additional delays and frustrations.
  • ES
    E S
    Nov 26, 2025
    5.0
    Quick and painless drop off.
  • DB
    D.Y Braithwaite
    Nov 18, 2025
    5.0
    Donna, supervisor was very efficient despite what appeared to be a lost cause.Item it would appear shipped to incorrect address but through detail analysis located.
  • ML
    Marcos Lopez
    Nov 10, 2025
    1.0
    The guy at the counter named Tom gives him self happy customer review. I was not happy with the service and he reached over the counter and gave himself a happy face. Told me he is just getting ride of the screen for me but gave himself a positive rating.
  • WW
    Willow Web
    Oct 6, 2025
    2.0
    I sent a POST CARD over 2 weeks ago to my old city which is only 1 hour away by car. They just got the post card TODAY. Why did it take so long? You had me scared that it was LOST.
  • BS
    Blaise Squitire
    Sep 12, 2025
    1.0
    I’ve always had nothing but good experiences at this location — the employees are usually happy, helpful, and genuinely talkative in the best way possible. Unfortunately, my most recent visit was the complete opposite. The older woman working the counter was rude, condescending, and flat-out unhelpful when I came in with a TikTok Shop return. Instead of assisting or explaining, she spoke to me like I was a spoiled kid who’s never been told no before. I’m not a child — I’m a fully grown adult, and her attitude was completely uncalled for. She made it clear she didn’t want to help in any way. Honestly, she could benefit from a course in how to interact with people, because this kind of behavior is unacceptable. It feels like she takes out her bitterness on younger customers, and that’s not fair to anyone. Extremely disappointing experience at a place that I’ve otherwise really appreciated.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.