The UPS Store

3.8
184 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6818 in Melbourne offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Call Us For Freight & Print Services.

Details

  • DeliveryNot available

Location

The UPS Store
2328 Citadel Way, Melbourne, FL
32940, United States

Hours

Reviews

3.8
184 reviews
5 stars
122
4 stars
4
3 stars
2
2 stars
8
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for being friendly and helpful, while others were criticized for rudeness and lack of professionalism.

Efficiency

Customers appreciated the quick and efficient service during busy times, but some noted slow service during peak hours due to insufficient staffing.

Pricing Issues

Several customers expressed dissatisfaction with additional charges for services like taping boxes and printing labels, feeling these fees were excessive compared to other locations.

Staff Recognition

Specific employees, particularly Yivan and JC, were frequently mentioned positively for their exceptional service and professionalism.

Store Environment

The store was generally described as well-organized and convenient, but some customers noted a decline in personal service due to the introduction of self-service options.
  • SO
    Spencer Oliphant
    1 day ago
    1.0
    The price of printing is ludicrously high.
  • DP
    Donny Panasis
    2 days ago
    5.0
    Allison and this store always go above and beyond to make sure everything is easy and taken care of. Always friendly and professional. Highly recommended!!!
  • WG
    wayne gales
    Nov 17, 2025
    5.0
    Fast, efficient. Very professional staff and the products always arrives on time
  • CS
    C S
    Nov 9, 2025
    5.0
    Zaria assisted me today & she was so friendly & helpful. She was a great representation of the store & awesome customer service! I believe this location recently came under new management & the new teammates have all been wonderful. I frequent this location & I’ll say your team likely doesn’t get enough credit for the amount of traffic in/out, & just how busy they stay!
  • AC
    Amy Cotton
    Nov 9, 2025
    1.0
    Zaria was the worst UPS employee I've ever had to work with. I came into the store for printing services and prior to becoming the next in line, I had emailed the documents. She told me to move while the documents were printing and help 12 other people while the printing took 30 seconds. I had never cut anyone in line nor would I have any reason to as the person ahead of me was using the self service Amazon kiosk. And then she did not honor my valid coupon code: see attached as it's 11/9, and the coupon expires on the 12th. 30 minutes later I am late for several meetings. Will never go back to this location!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Melbourne offer?

The UPS Store in Melbourne offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and freight & print services.