United States Postal Service

1.9
253 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5094 Coconut Creek Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5094 Coconut Creek Pkwy, Margate, FL
33063, United States

Hours

Reviews

1.9
253 reviews
5 stars
47
4 stars
9
3 stars
6
2 stars
11
1 star
180

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of professionalism.

Long Wait Times

Many customers reported consistently long lines and slow service, often waiting over 30 minutes to be attended.

Lost Packages

Several customers experienced issues with lost or misdelivered packages, leading to significant dissatisfaction with the reliability of the service.

Staffing Issues

The post office is frequently described as understaffed, with only one employee available to handle a large number of customers.

Mixed Experiences

While many reviews are negative, some customers reported positive interactions with specific staff members, indicating inconsistency in service quality.
  • GM
    Giannina Manco
    2 days ago
    2.0
    No logré exponer mi problema por falta de orientación de la máquina contestadora automatica
  • SJ
    Spencer Jones
    Aug 22, 2025
    1.0
    Mail Box flagg "up" for a week now. Letter I want tomail is still in box. Find it everyday underneath incoming mail . What does the red flag mean ?
  • DE
    Denise A Edwards
    Aug 14, 2025
    5.0
    Good service
  • ST
    Sabrina Thomas
    Jul 25, 2025
    1.0
    I have been to the post office many times and go at least once a month and never had a bad experience until yesterday. I only went to the coconut creek post office because it was on my way home and is not the regular one that I go to. However after yesterday I am not sure if I may utilize the post office ever again. The woman who was assisting me was beyond rude and disrespectful. She has no business dealing with the public and should be in a room alone with paperwork only. Believe the reviews regarding this location. They must be desperate for help because it seems to be the normal for this location.
  • LL
    LRR
    Sep 13, 2023
    1.0
    This is the WORST post office in Broward county. I wish it would get shut down so I wouldn’t have to rely on such a horrible service to deliver my mail. Or in my case NOT deliver my mail, repeatedly.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.