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Visit your local Post Office™ at 511 Ronald Reagan Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Many customers reported poor service and rude behavior from staff, particularly from a clerk named Teresa, leading to a negative perception of the overall customer experience.
Staff Friendliness
Despite some negative experiences, several reviews highlighted friendly and helpful staff members, particularly Carmen and Teresa, who provided excellent service.
Location Issues
The post office is described as small and often overcrowded, which contributes to long wait times and frustration among customers.
Operational Hours
Customers expressed dissatisfaction with the limited hours of operation and instances of early closures, making it difficult for them to access services.
HH
Hayden Bingen (HB)
Dec 30, 2025
5.0
Great Location, excellent service, top notch !!!!!
RM
Rozzy Mullen
Dec 29, 2025
4.0
small location so a bit of a wait time which seems to be standard for there, but the employees were absolute angels!
AA
Aaafla
Dec 27, 2025
1.0
Jason and Theresa, lack communication skills. Poor attitude both of them. Poor service.
GS
Glenn Serpa
Dec 22, 2025
1.0
I have watched Teresa be rude to many customers throughout the years well today was my turn. I don't deserve to be treated disrespectfully for no reason as does no one else. her customer service skills are horrible and she needs to be retrained.
LV
Lizandra Velazquez
Dec 12, 2025
1.0
Mrs. Teresa's service is horrible, she is disrespectful, disrespectful, rude, no professionalism, I don't know how they allow workers to have like that
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 511 Ronald Reagan Pkwy?
You can send mail and packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and more.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications and most locations can take your passport photo. Remember to complete and print your application form before applying.
Do I need to schedule an appointment for passport services here?
Most Post Offices require scheduling an appointment online for passport services, though limited walk-in hours may be available at select locations.
What are the operating hours of this United States Postal Service location?
Open Monday through Friday from 9:30 AM to 12:00 PM and 1:00 PM to 4:00 PM, Saturday from 9:30 AM to 11:30 AM, and closed on Sunday.
Can I get a PO Box at this Post Office and what is the cost?
Yes, you can apply for a PO Box online or in person. Pricing varies by location; check exact prices by entering your ZIP Code on the USPS website.
Is 24/7 access available to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but availability can vary. Please check with this Post Office for specific access hours.
What nearby places can I visit before or after my visit to the USPS at 511 Ronald Reagan Pkwy?
You can visit Loughman Park, enjoy a coffee or snack at Dunkin', or stop by Publix Super Market at Loughman Crossing for groceries.
Are there any nearby transit or vehicle services to help get to the USPS location?
U-Haul Neighborhood Dealer for truck rentals and Requick Auto Services for automotive repairs and towing are nearby for your transportation needs.
Where can I find financial or money transfer services close to this Post Office?
Western Union is nearby for money transfers, and there is also Nationwide Mutual Insurance Company for insurance services.
Can I grab a meal or relax near the Post Office?
Yes, ZENSHI Handcrafted Sushi, Tap That Beer House, and Mayaki Sushi & Izakaya are nearby if you're looking for dining options.