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United States Postal Service

2.8
(159 reviews)

Business Details

511 Ronald Reagan Pkwy, Loughman, FL
33858, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 511 Ronald Reagan Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
511 Ronald Reagan Pkwy, Loughman, FL
33858, United States

Hours

Reviews

2.8
159 reviews
5 stars
66
4 stars
6
3 stars
2
2 stars
8
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with some praising staff for being friendly and helpful, while others report rudeness and unprofessional behavior, particularly from a specific employee named Teresa.

Facility Size

Many customers express concerns about the small size of the post office, which leads to long wait times and overcrowding, suggesting a need for expansion.

Service Efficiency

While some reviews mention quick service and efficient handling of lines, others highlight slow service and issues with package handling, indicating inconsistency in performance.

Staff Attitude

Numerous reviews point to a negative attitude from certain staff members, particularly Teresa, which has led to a poor customer experience for many.
  • WK
    William Karczewski
    Feb 16, 2026
    4.0
    This location is not very big and there is a maximum of 4 customers in the cashier area at a time. There is typically a short wait here, but the staff does an excellent job moving the line. The staff are very nice and will help you, if you're not sure what is needed to get your parcel to where it needs to be. I have been using this post office for 1 and a half years and find it to be the best in the area, for kind staff and ease of use.
  • JE
    Jeremy Ettinger
    Jan 27, 2026
    1.0
    This is the absolute worst post office you can go to. Teressa is the most disrespectful person I’m shocked she’s allowed to behave in this manor towards customers and still be employed . She was nasty to my wife and myself an tried to overcharge us as well. There should be some kind of accountability here. This is despicable
  • BS
    Barry Southern
    Jan 26, 2026
    5.0
    I’ve been to this post office on several occasions and the staff have always been extremely nice, helpful, and courteous! Perhaps people that complain are the ones that have the issues and not the staff there
  • MM
    Michelle Miller
    Jan 21, 2026
    5.0
    Mrs. Teresa and Mr. Jason are two of the most nicest people I’ve met in USPS. I left my phone in my Lyft and the both of them really went beyond their duties to assist me. I am totally grateful for all of help I received from them. The both of them are so amazing!
  • MW
    Ms Wimbish
    Jan 16, 2026
    1.0
    It’s time to close this location down and regroup. This place is too small for one and two it’s unsafe to maneuver around with there 4 at a time limit. Staff are not helpful and will lie on the survey and press the smiley face at the end of the transaction for you, violating your privacy. I wouldn’t recommend unless you have 30 minutes to spare in there.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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