United States Postal Service

2.8
153 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 511 Ronald Reagan Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
511 Ronald Reagan Pkwy, Loughman, FL
33858, United States

Hours

Reviews

2.8
153 reviews
5 stars
63
4 stars
5
3 stars
2
2 stars
8
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service and rude behavior from staff, particularly from a clerk named Teresa, leading to a negative perception of the overall customer experience.

Staff Friendliness

Despite some negative experiences, several reviews highlighted friendly and helpful staff members, particularly Carmen and Teresa, who provided excellent service.

Location Issues

The post office is described as small and often overcrowded, which contributes to long wait times and frustration among customers.

Operational Hours

Customers expressed dissatisfaction with the limited hours of operation and instances of early closures, making it difficult for them to access services.
  • HH
    Hayden Bingen (HB)
    Dec 30, 2025
    5.0
    Great Location, excellent service, top notch !!!!!
  • RM
    Rozzy Mullen
    Dec 29, 2025
    4.0
    small location so a bit of a wait time which seems to be standard for there, but the employees were absolute angels!
  • AA
    Aaafla
    Dec 27, 2025
    1.0
    Jason and Theresa, lack communication skills. Poor attitude both of them. Poor service.
  • GS
    Glenn Serpa
    Dec 22, 2025
    1.0
    I have watched Teresa be rude to many customers throughout the years well today was my turn. I don't deserve to be treated disrespectfully for no reason as does no one else. her customer service skills are horrible and she needs to be retrained.
  • LV
    Lizandra Velazquez
    Dec 12, 2025
    1.0
    Mrs. Teresa's service is horrible, she is disrespectful, disrespectful, rude, no professionalism, I don't know how they allow workers to have like that

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.