The UPS Store

Reviews

• EG

  Ely Golden

  5 days ago
  1.0
  The owner of this store has a very poor attitude and treats employees badly. Every time I visit and he is present, the staff looks stressed, uncomfortable, and unhappy. It creates a very negative environment for both employees and customers. Recently, I brought a package from home to ship. The box was already packed, but I had run out of tape to reinforce it. Instead of offering a simple solution—like adding tape for a small fee, selling me tape, or even suggesting an alternative—the owner flatly refused to accept the package, claiming it was “not in a box.” This made absolutely no sense, as the package was clearly in a box. What bothered me the most was not the policy, but the lack of basic customer service. He offered no solution, cut me off mid-conversation, and walked away, leaving me standing there without any help. How hard would it have been to apply two small pieces of tape? How much does that really cost to make a customer feel valued? This is not the kind of customer service that aligns with what you expect from an American business. Since that experience, I take my packages to Lake City instead, where people greet you, smile, and actually try to help. I will not be returning to this location.
• BM

  Brian Metzger

  Dec 20, 2025
  5.0
  Very professional and polite
• RW

  Roy Woods

  Nov 5, 2025
  5.0
  Customer Service provided by Ayden in Live Oak, Fl was SUPERIOR. This man was friendly, helpful, and excelled at his job! He is the kind of employee every company wish they had!!
• RC

  Russell Crane

  Oct 31, 2025
  1.0
  Is this how you deliver or orders what you all don't care I think it is your responsibility to make this right not me spending more money to ship it back then have to wait longer for hot water I think you should send me a new one with a return order label and I'll send you the broken one back and my order better not look like this tomorrow
• MA

  moraima América

  Aug 30, 2025
  5.0
  Atención de primera siempre entrego mi paquete 📦 en minutos gracias especialmente al joven que me habla poquito español y la muchacha también ellos son agradables me atienden muy rápido gracias 🙏 por su atención ✨✨✨✨✨

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