United States Postal Service

2.4
310 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1201 Business Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1201 Business Way, Lehigh Acres, FL
33936, United States

Hours

Reviews

2.4
310 reviews
5 stars
94
4 stars
8
3 stars
9
2 stars
11
1 star
188

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, leading to frustration and dissatisfaction.

Passport Services

Numerous reviews highlighted poor experiences with passport services, including missed appointments and lack of assistance.

Delivery Issues

Customers frequently complained about mail delivery problems, including misdelivered mail and lack of accountability from postal workers.

Mixed Experiences

While some customers praised the friendly and efficient service, others had overwhelmingly negative experiences, indicating inconsistency in service quality.

Long Wait Times

Several reviews mentioned long wait times at the post office, contributing to a negative overall experience.
  • AA
    Ale A
    2 days ago
    1.0
    Somebody tell the lady that delivered the package to 33971 area near Buckingham Rd that she needs to pay attention to her job man , insane she mark my order qs delivered but never delivered it , I was waiting for the decoration of my baby gender reveal and that lady probably delivered that in a wrong address , I call and nobody does nothing , thats what happend when you have people who should be retired, sending out correspondence, insane
  • JF
    Jeanette Febles
    Nov 15, 2025
    1.0
    Horrible experience , customer service to pick up letter I redirected it to be picked up there, Talked to like a was some kid. Obviously going there with all the information I can provide and still being talked to like I’m stupid and they can’t do anything. Didn’t even bother to check any tracking information.
  • NP
    nancy perez
    Oct 27, 2025
    1.0
    Programe una cita para sacar hace 1 mes para sacar el pasaporte y cuando llegó el día de mi cita fui incluso llegué 25 minutos antes y resulta que avían cancelado todas las citas de ese día,y me enteré de eso ya cuando tenía casi media esperando,y me enteré porque uno de los que trabaja en recibiendo paquetes me preguntó que si yo estaba esperando para sacar pasaporte y le dice que si y me dijo que avían cancelando todas las citas de ese día,y ni siquiera se dignaron a mandar un mensaje ni un correo electrónico,pésimo servicio,horrible
  • B2
    Baller2121 21
    Oct 7, 2025
    1.0
    Horrible services in and out and the postal service worker only stop at houses if you have legit mail …if you get papers or new/flyers they won’t even stop at ur home….. I watched this go on for 4 years now in Lehigh and the headquarters does nothing about it….
  • TT
    Tonya Tonya
    Sep 20, 2025
    1.0
    First want to say the lady in the front with the glasses is the sweetest person on earth . The reason I am giving one star is because God forbid you have to ring the blue door bell, the lady behind that door is rude . The reason I say this is because we asked for help trying to figure out what to do about our situation and she says do yall speak English? Also had a attitude from the start like are you serious? IKYFL now had the shoe been on the other foot I am sure she would of gotten offended that is racial profiling funny thing is we are Arawak Native Americans and speak great English we also speak Spanish and 4 other languages 😁 so yeah next time be a little more kind thanks smdh....

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.