United States Postal Service

2.4
310 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1201 Business Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1201 Business Way, Lehigh Acres, FL
33936, United States

Hours

Reviews

2.4
310 reviews
5 stars
94
4 stars
9
3 stars
9
2 stars
11
1 star
187

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and accountability.

Passport Services

Numerous reviews indicated significant issues with passport appointment management, including cancellations and unavailability of staff.

Delivery Issues

Frequent complaints about mail delivery problems, including misdelivered mail, late deliveries, and lack of communication regarding package status.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that experiences can vary.

Facility Conditions

The post office building received mixed reviews regarding cleanliness and comfort, with some noting it could be better maintained.
  • B2
    Baller2121 21
    2 days ago
    1.0
    Horrible services missing packages and mail daily …..and even the mail guy will say lol ya we got ppl that steal hear……they never have an answer for you were your mails at …this usps need to have revamp new employee and everything….worst mail service in sw Florida……
  • NG
    Nathan Gibbs
    Dec 10, 2025
    4.0
    Nice drop box for easy drop off when there are long lines and my label is printed already. Staff seems friendly. Beautiful old building Parking lot is roomy and very nice.
  • AA
    Ale A
    Nov 22, 2025
    1.0
    Somebody tell the lady that delivered the package to 33971 area near Buckingham Rd that she needs to pay attention to her job man , insane she mark my order qs delivered but never delivered it , I was waiting for the decoration of my baby gender reveal and that lady probably delivered that in a wrong address , I call and nobody does nothing , thats what happend when you have people who should be retired, sending out correspondence, insane
  • NP
    nancy perez
    Oct 27, 2025
    1.0
    Programe una cita para sacar hace 1 mes para sacar el pasaporte y cuando llegó el día de mi cita fui incluso llegué 25 minutos antes y resulta que avían cancelado todas las citas de ese día,y me enteré de eso ya cuando tenía casi media esperando,y me enteré porque uno de los que trabaja en recibiendo paquetes me preguntó que si yo estaba esperando para sacar pasaporte y le dice que si y me dijo que avían cancelando todas las citas de ese día,y ni siquiera se dignaron a mandar un mensaje ni un correo electrónico,pésimo servicio,horrible
  • TT
    Tonya Tonya
    Sep 20, 2025
    1.0
    First want to say the lady in the front with the glasses is the sweetest person on earth . The reason I am giving one star is because God forbid you have to ring the blue door bell, the lady behind that door is rude . The reason I say this is because we asked for help trying to figure out what to do about our situation and she says do yall speak English? Also had a attitude from the start like are you serious? IKYFL now had the shoe been on the other foot I am sure she would of gotten offended that is racial profiling funny thing is we are Arawak Native Americans and speak great English we also speak Spanish and 4 other languages 😁 so yeah next time be a little more kind thanks smdh....

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.