United States Postal Service

2.5
120 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1201 S 14th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1201 S 14th St, Leesburg, FL
34748, United States

Hours

Reviews

2.5
120 reviews
5 stars
36
4 stars
6
3 stars
5
2 stars
3
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of empathy and professionalism.

Delivery Issues

Numerous complaints about misdelivered packages and failure to deliver mail on time, causing significant frustration for customers.

Long Wait Times

Customers frequently mentioned long lines and slow service, often with only one employee available to assist.

Communication Problems

The post office is criticized for never answering the phone, leading to difficulties in resolving issues.

Mixed Experiences

While some customers praised friendly staff and efficient service, these positive experiences were overshadowed by the overall negative feedback.
  • BW
    Brianna Williams
    Dec 15, 2025
    1.0
    I went here at 11:15am to cash a $300 money order, waited 30 plus minutes in a long line just to be told that they cannot cash my money order because they don't have the money and to "come back and try again later". I was under the impression that USPS cashes money orders especially when it's a USPS money order. But I guess not
  • CB
    CK Bos
    Dec 11, 2025
    5.0
    Even though Google and ChatGPT say this post office does passports. They do not. The Leesburg library does. You need to make an appointment.
  • DD
    Dena
    Dec 1, 2025
    1.0
    Normally, I love these guys. Today they delivered a box that legally requires a signature. They delivered it to the outside of our gate (gate was open) near the road and just leaned it against the gate.
  • MY
    Margaret Yager
    Oct 26, 2025
    5.0
    Always very friendly and efficient, my go to post for my grandsons!!!
  • MT
    Melissa Taylor
    Jul 31, 2025
    1.0
    The phone number they posted goes to their regular customer service line. I had to get the store phone number from there and it gives a busy signal. I have been trying to get a hold of them in order to get my new mail key that they said would be available in a week and it is well over a week now.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.