Primo Brands Delivery

Reviews

• MS

  Mary S

  Oct 12, 2025
  1.0
  Since they changed to Primo the quality of water dropped to swamp water. I drank Zephyrhilkes for almost a decade and I liked this water. Now it tastes worse then the bathroom water between swamp, penicillin and B vitamins. Last time I sent a bottle back because it smelled and tasted like sewer. I have no clue what kind of water they use, surely isn't 'spring' water. The new company must have cut expenses on filtering and sanitation, failing to keep the high standard of water quality. On top, their customer service is horrible. The water isn't cheap either, but surely they will losing good customers if keep selling bad tasting and smelling water.
• JV

  Jason Vidar

  Jan 4, 2024
  1.0
  2 years after leaving them, they started a new contract for me, without permission TO MY NEW ADDRESS. See ya in court. YOU WILL have to cancel your credit card after leaving them.
• EW

  Elizabeth Walker

  Dec 6, 2022
  5.0
  Love the contactless delivery feature! Marcus Cunio was so helpful and professional.
• KM

  K M

  Apr 19, 2022
  1.0
  Absolutely the worst! service ever! cannot get in touch with anyone and everyone is always passing the responsibility to someone else
• CS

  Christian S

  Sep 5, 2020
  1.0
  Horrible horrible company. After raising their prices 2x this year (during a Pandemic), and reducing their actual services (they basically leave the bottles at the street now), I cancelled our water delivery. After cancelling, I have been charged every month since cancelling (3 months now). Each month I've called and told their customer service department. No one seems to know how to work their system or know anything about how to help customers. I'm now not even in their system (since I cancelled), and can't access any of my billing account on their website - YET I'm still being charged! It's absolute insanity the way this company works. I'm now having to call my bank to see if they can stop the charges. They never delivered on-time anyway- not sure why I stayed a customer so long. I suppose convenience. But now I get 5 gallon water jugs delivered for free from the local grocery store. Wish I had done it much sooner. I would much rather support local businesses than this conglomerate owned by Nestle that cares nothing about their customers, and is ok with raising prices twice during the pandemic. Look up their CEO's pay (which is public info) - they certainly didn't take any pay cuts this year! I guess stealing money from former customers pays for all those executive bonuses.