United States Postal Service

3.2
121 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5230 Land O Lakes Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5230 Land O Lakes Blvd, Land O Lakes, FL
34639, United States

Hours

Reviews

3.2
121 reviews
5 stars
57
4 stars
9
3 stars
2
2 stars
3
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising helpful staff like Shawn and Chyna, while others report rude and dismissive behavior from certain employees.

Efficiency

Many customers appreciate the quick service for passport applications and other transactions, though some report long waits and inefficiencies.

Delivery Issues

Numerous complaints about misdelivered packages and poor handling of mail, leading to frustration among customers.

Cleanliness and Environment

The location is generally described as clean and well-maintained, contributing positively to the customer experience.

Staff Attitude

While some staff are noted for their friendliness and professionalism, others are criticized for a lack of courtesy and respect towards customers.
  • CD
    Chris D
    5 days ago
    1.0
    Typical appethetic, rude government employees.
  • HB
    Haley Van Broekhoven
    Nov 19, 2025
    5.0
    We visited this location for passport services. Shawn was incredibly helpful and knowledgeable about the process.
  • MS
    Malachi Sanders
    Oct 17, 2025
    1.0
    Don’t put stuff on my car
  • MP
    Maria Antonia Avila Perez
    Oct 16, 2025
    5.0
    Great customer service, clean location!!! Amazing people
  • NW
    natalie wright
    Sep 23, 2025
    5.0
    First time getting my passport, I was in and out in 15 minutes. Shawn was so helpful!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.