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United States Postal Service

2.6
(140 reviews)

Business Details

210 N Missouri Ave, Lakeland, FL
33815, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 210 N Missouri Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
210 N Missouri Ave, Lakeland, FL
33815, United States

Hours

Reviews

2.6
140 reviews
5 stars
50
4 stars
6
3 stars
3
2 stars
6
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while others praised friendly and helpful employees.

Delivery Issues

Numerous complaints about lost mail, incorrect deliveries, and poor handling of packages were noted, leading to frustration among customers.

Efficiency

Customers expressed dissatisfaction with long wait times and inefficient service, particularly during busy hours, highlighting a need for better staffing and organization.

Communication Problems

Many customers reported difficulties in reaching the post office by phone and receiving timely updates about their mail and packages.
  • JS
    Jacob Soto
    Feb 23, 2026
    1.0
    They keep saying they deliver things that they don't i was supposed to get my package today and I went out as son I see the deliver went out surprise it was not and is not the first time and they don't give you no solutions or nothing
  • VL
    Vicki Lewis
    Feb 10, 2026
    5.0
    Very friendly
  • JR
    Jane Rubinson
    Dec 30, 2025
    2.0
    I’ve been to this post office a few times recently, and the energy there is very dark. The employees are short with you if you ask a question and are defensive. They don't smile or greet you either. I guess having a union job that cannot be replaced by AI or outsourced makes employees at the post office feel really comfortable being unpleasant.
  • AR
    Angel Rivera
    Dec 19, 2025
    1.0
    Never received my package twice this place is garbage
  • LL
    Lindsay
    Nov 20, 2025
    5.0
    My 4th time at this post office and the workers are so very polite

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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