United States Postal Service

2.6
249 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2800 Lakeland Hills Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

United States Postal Service
2800 Lakeland Hills Blvd, Lakeland, FL
33805, United States

Hours

Reviews

2.6
249 reviews
5 stars
86
4 stars
11
3 stars
12
2 stars
9
1 star
131

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of mail delivery.

Long Wait Times

Customers frequently reported long wait times and inadequate staffing, leading to dissatisfaction with service speed.

Incompetence

Many reviews highlighted a lack of knowledge among staff regarding procedures and services, contributing to customer frustration.

Positive Experiences

Despite the negative feedback, some customers shared positive experiences with specific employees who provided exceptional service.
  • JC
    Jaquetta Clark
    2 days ago
    3.0
    they are slow with packages
  • CM
    Cindy Martinez
    Dec 19, 2025
    3.0
    I like this place just not the location.
  • AC
    Ashliegh Cochran
    Dec 16, 2025
    1.0
    This post office only process there packages in the morning everyday when it should be 24/7 because other post office do the same thing so this post office does not how to do there jobs right
  • CC
    Cory
    Dec 12, 2025
    5.0
    Normally great. Never had an issue.
  • JW
    JoAnn Woods
    Nov 25, 2025
    1.0
    The Lakeland mail service doesn’t bother to deliver the mail properly; as they put our mail in the. Wrong mail boxes!! Today I got two (2) of my neighbors mail delivered to my address!! And I have had my. Own mail delivered to my neighbors!! If I had done my. Job this way I would have been fired!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.