The UPS Store

Reviews

• MH

  Melissa Hancock

  Nov 7, 2025
  1.0
  I visited this store today. I was quoted $20 for a box and $78 as the cheapest shipping option shipping to Ft. Lauderdale, FL. I did not need any special delivery date. When I told them that did not seem right as I ship stuff around the state often for work, they let me know that not all UPS Stores have the same prices. I went to my usual UPS Store in the Lake Miriam Plaza. It was $7 for the same box with packaging materials. And it was $16.25 for shipping UPS Ground and it would arrive the next day. Tell me how that makes sense?? Over a $70 difference in cost store to store. Needless to say, I will never be back despite living closer. Do yourselves a favor and go to Lake Miriam UPS Store.
• KA

  Kristina Acosta

  Aug 20, 2025
  1.0
  First coming to the store since I moved back to Polk County. Sent a package to my friend in Texas and paid for extra bubble wrap and he received the package today and it was completely trashed in transit. He opened the box and it was not padded correctly and a $300 item was damaged because of it. I see now why there is a 2.7 rating overall. I wanted to give this location the benefit of the doubt and not think about other reviews because sometimes people just have a bad day and things happen. Well, I definitely will not be going back to this location anymore.
• LS

  Lon Stanley

  Aug 11, 2025
  1.0
  I needed a passport photo taken. So, went online here and scheduled an appointment. Took the afternoon to do this after appointment was accepted. Arrived at appointment and was told that they do not do that now. Was told that I should have received an email saying such. Looked on my phone and no email was there. Then said that I should have looked in spam. That their logo or something usually makes that happen. Why would I have looked there before my appointment time. Makes no sense. If it is a known issue, then call or send a text. Better yet, DO NOT LET SOMEONE MAKE AN APPOINTMENT on your system.i look at this place as one big DUH.. BTW, you have excessive one star reviews that accounts for your bad rating. Time for Mr Owner to roll up your sleeves and do something
• GV

  george valantasis

  Aug 19, 2023
  5.0
  Robbie was very very helpful and professional. He helped me sort out a problem in a very calm, nice, and helpful manner. Highly recommend. Thank you
• AA

  Alicia Asmus

  Oct 16, 2021
  1.0
  Wanted to charge me a $1 to tape up my return order box. Literally thought he was joking. Nope - dead serious. Box only needed one piece of shipping tape along the top seam. Box was maybe 12 inches long. I get it if I was asking for a full roll of tape or a box, but seriously. Because of this one interaction I won’t be using this location anymore (realize that I use to come here for all my shipping needs).

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