The UPS Store

4.4
195 reviews
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Business Details

5166 County Line Rd, Lakeland, FL
33811, United States
(863) 644-1010
https://locations.theupsstore.com/fl/lakeland/5166-county-line-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7535 in Lakeland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available
  • Onsite servicesAvailable

Location

The UPS Store
5166 County Line Rd, Lakeland, FL
33811, United States

Hours

Reviews

4.4
195 reviews
5 stars
166
4 stars
1
3 stars
2
2 stars
1
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while many customers praised staff for being friendly and helpful, others reported rude behavior and unprofessional service.

Staff Performance

Certain employees, particularly Steve, Vidi, and Raquel, received high praise for their exceptional service, while others, including the manager Manny, faced criticism for poor customer interactions.

Store Environment

The store is generally described as clean and well-organized, contributing positively to the customer experience.

Service Efficiency

Customers appreciated the quick and efficient service for shipping and returns, although some reported delays and issues with specific transactions.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing for services like packaging and printing, indicating a perception of high costs compared to competitors.
  • MO
    Misty Osborne
    Oct 22, 2025
    5.0
    I visited this store today and Stephen took care of me He made things so easy.I had several Amazon returns and He made me feel so comfortable all I had to do was show my QR codes and he took care of the rest. Thank you Stephen for your excellent customer service
  • DF
    Debbie Ferguson
    Oct 20, 2025
    5.0
    Wonderful
  • BB
    BYOBDET
    Oct 10, 2025
    1.0
    Ever since it’s been new employees the service has gone down tremendously. Arrive late to open the building consistently, late when it comes to the notary being in the office no respect for people time. Just make sure you call before going so you won’t waste your time and if they tell you a time a person is coming be later than that time because they will still be late even if you call ahead.
  • TB
    Tammy Beery
    Oct 3, 2025
    5.0
    Steve was very helpful and helping me print out applications for my annuity fund and also help me take copies of needed documents but he’s a great great employee and he provided excellent customer service. I look forward to coming in and seeing him again
  • KM
    Kyle Miller
    Sep 29, 2025
    5.0
    This UPS location has the best service of any of them that i have used. Very friendly staff every time i come in.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Lakeland offer?

The UPS Store #7535 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing.