With a focus on the community of small businesses and consumers, Staples in Lakeland, FL provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unhelpful interactions.
Management Issues
Several reviews highlight poor management practices, particularly regarding staff behavior and customer handling.
Product Availability
Customers appreciate the wide variety of products available, but some express frustration over pricing and stock issues.
Efficiency
While some customers report quick and efficient service, others mention long wait times and inadequate assistance.
Store Environment
The store is generally described as clean and well-organized, but some customers have noted issues with staff engagement.
JA
James Adams
Nov 15, 2025
3.0
Why not have address more accessible on maps
JP
Joe PC
Nov 14, 2025
1.0
Lousy Customer Service
NJ
Nancy Johnson
Oct 30, 2025
5.0
The Service and Information was Amazing!! The Associate was Very Friendly, Knowledgeable, and Helpful and she took the time to help us get what we needed.
JM
Jose Mariño Morales
Oct 27, 2025
1.0
I give it one star because it cannot be given less, worse service and more insensitive people I think it is impossible to find
LL
Lorene
Oct 19, 2025
1.0
We waited for 15 minutes before the other clerk decided to come help the ONE person checking out customers. Then she told me that I could get 20% for ink off the app. Then when I proceeded to get my app open, she said never mind, I can’t do it. Then why even tell me about the 20% if you aren’t willing to follow through. Poor customer service and I can see why that store location is struggling. I will go elsewhere for printer ink. Since that’s the only thing I went to staples for anyways. Poor value and poor customer service.