With a focus on the community of small businesses and consumers, Staples in Lakeland, FL provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior from employees.
Product Availability
Customers appreciate the wide variety of products available, often finding what they need in-store.
Management Issues
Several reviews highlight poor management practices, particularly regarding customer service and employee behavior.
Pricing and Discounts
Customers find competitive pricing and good discounts, especially for back-to-school items.
Store Cleanliness
The store is generally noted as clean and well-organized, making it easy for customers to browse.
AB
Angela Brantley
Jan 5, 2026
1.0
I tried very hard to get help with printing some documents but neither the man or the woman behind the counter in the printing dept helped me. I was told by both of them at first to send the link to the documents to their email at Staples in order to get the papers printed. I did as I was told. After I sent the link I was then told by the man behind the counter that I wasn't supposed to send the link. I was just supposed to send the paperwork. I'm disabled with severe back injuries and I was in a lot of pain so I needed his help. I made this very clear to both of the people who were working there. The man behind the counter told me that I could go to the back of the store and sit in one of the chairs so I could figure it out for myself. I told him again that I needed his help. Apparently, he didn't understand. I thought that's what they were there for, to help their customers. The man behind the counter suggested that I go in the back of the store again to sit in one of the chairs and walked away. I went to the back of the store and sat in a chair. I still couldn't figure it out. Someone who doesn't work there walked by and asked something about the chair that I was sitting in. I've simply told him that no one here is helping me and I don't understand why this is happening. I told him this is ridiculous! He suggested that I take my business to another place so I went to the front counter and got my money back from the card that I had prepaid to get the documents printed. I took my business elsewhere because no one would help me print a few simple pieces of paper! I will never go to Staples ever again for anything and I would never recommend anyone going there! I am thoroughly disgusted by the way I was treated!
KF
Kevin Farnsworth
Jan 3, 2026
1.0
Does not accept UPS shipments.
TM
Tom Meller
Dec 22, 2025
5.0
Good service, pricing is comparable to on line stores
GG
GRCJR (The GRCJr)
Dec 21, 2025
5.0
Out of all the rewards programs, Staples Easy Rewards is the best!
JD
Jimmy D
Nov 30, 2025
5.0
Staples in South Lakeland is AWESOME, they always have my printing ready in a jiffy for my Pegs and Jokers Games by C and J Woodtechs