With a focus on the community of small businesses and consumers, Staples in Lakeland, FL provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback indicates a significant number of customers experienced poor service, with reports of rude and unhelpful staff, particularly from management.
Product Availability
Customers noted issues with stock availability, particularly for specific items like ink cartridges, leading to dissatisfaction.
Positive Staff Interactions
Despite negative experiences, some customers highlighted positive interactions with specific staff members who provided excellent service.
Store Cleanliness
The store was generally reported as clean, contributing positively to some customers' experiences.
Mixed Experiences
Overall, customer experiences varied widely, with some praising the store for its product selection and helpful staff, while others reported significant frustrations.
JG
Justin Golan
2 days ago
5.0
Mày God's Angels Presence Rest Upon You As Well As Your Family, Friends & Loved ones Too.In Jesus Name I Pray,
Amen 😇
DL
Debbie Longenecker
Feb 13, 2026
5.0
I went to Staples to purchase a new computer and am extremely happy with the computer I bought, and the extra package of protection. Staples also transferred all of the data from my old computer to the new computer I had just purchased. This is the second time I have purchased a computer from Staples and will most likely go there for my third one if I need to. Thank you, Staples!
LA
Leila Aponte
Feb 12, 2026
5.0
Very friendly employees and the Amazon Bins are amazing! Scored several items that would have been $20-$70 for $4 each (on a Wednesday).
Will be back!
MB
Marjorie Boden
Jan 30, 2026
2.0
As long as you have Amazon returns you will be taken care of. I wanted to purchase products from Staples not Amazon, was sent to photo then was told it was for Amazon returns so I was gonna walk out very disgusted when someone opened a second register at photo. I think close Staples since Staple customers are not important & use for Amazon returns.
AG
Alcamax Gaming
Jan 29, 2026
1.0
I rarely leave one-star reviews, but this experience honestly left a bad impression. The store itself was clean, and most of the staff were friendly and helpful, which makes this even more disappointing.
Unfortunately, the manager on duty today was extremely unpleasant to deal with. They weren’t openly rude or using inappropriate language, but their tone and attitude were very dismissive and cold. It felt very much like “go here, do this, and I don’t care about anything else.” There was no patience, no willingness to help beyond the bare minimum, and it made the entire interaction uncomfortable.
Customer service is not just about what you say — it’s how you say it. A stern, rushed, and unapproachable attitude reflects poorly on the entire store, especially from someone in a leadership position.
Because of that experience alone, I would not feel comfortable returning to this location, which is unfortunate because the rest of the staff seemed perfectly nice.