Brand Certified
Primo Water Customer Care Center
1.2(95 reviews)
Certified by Primo Water Customer Care Center • Mar 01, 2026
Business Details
200 Eagles Landing Blvd, Lakeland, FL
33810, United States
Certified by Primo Water Customer Care Center • Mar 01, 2026
(800) 201-6218
Certified by Primo Water Customer Care Center • Mar 01, 2026
https://www.crystal-springs.com/
Certified by Primo Water Customer Care Center • Mar 01, 2026
About
Certified by Primo Water Customer Care Center • Mar 01, 2026
Water Cooler Supplier
Crystal Springs, now a part of Primo Water, is an iconic water brand since 1921. Our purpose is simple: Inspiring Healthier Lives – with Water your Way. We started out in Clackamas, Oregon. Crystal Springs offers a multitude of drinking water options—including Spring, Fluoridated, Purified and Distilled. Crystal Springs® bottled water delivery service brings home the products you love, like great-tasting water with the selection of 3- or 5-gallon bottles and case water. Crystal Springs has grown in both products and states offering home and office deliveries as well as water purification service and retail options through refill and exchange. Even though our service area has grown to cover over 10 states, and we deliver more than just water, our goal remains the same, it is to provide quick, easy, and affordable services and we strive to deliver on it every day.
Location
Certified by Primo Water Customer Care Center • Mar 01, 2026
Primo Water Customer Care Center
200 Eagles Landing Blvd, Lakeland, FL
33810, United States
Hours
Certified by Primo Water Customer Care Center • Mar 01, 2026
Reviews
1.2
95 reviews
5 stars
4
4 stars0
3 stars1
2 stars
5
1 star
85
- MMMKDJan 6, 20261.011 year loyal customer (scott) had a locked in rate on 6 bottles with once a mth delivery because I got tired of being ripped off with increased delivery fee from 5.00 to 14.99 outrageous & constant bottle increases every 4 mths without our knowledge. Now company changed hands again for the worst. So I had to call 3 times, work from home employees dont care, one crying baby, another dog barking. After 5 calls an an escalation to bring my 14.99 delivery back to 9.99 for once a month service got declined - I now terminated crystal/primo. Walmart only charges 5.00 for delivery of the same non purified water with better tds reading then crystal being zero tds on there purified water which is bad for humans to consume pure osmosis water tds 0, which is used for saltwater tanks only. Do Not use primo or crystal water delivery, switch to Walmart and 5 gals of 1 gallon bottles is still cheaper even if Walmart delivers for free with membership the membership is paid for with what these delivery fees yearly are 180.00. Why should we the consumer pay for your company going bankrupt. We will pour our 1 gallons into our 5 gal jug & still use our dispenser. Primo/crystal owes me $80.00 diff or more for zero notification on our increases for 2025 & that is the only way this review will be removed. Glad our billing headache of constant calling in is done. We will save 20+ dollars a mth & close to 300.00 a year allowing walmart purified water to be delivered to our home half the headache half the cost & better purified water. goodbye! ((Ps to customers dont go to zepherhills cause they merged with primo)). Goodbye.
- DCDepartment CumminsDec 26, 20251.0Terrible customer service. I can never get a honest response regarding delivery.
- KNKarrie NowellDec 1, 20252.0The Tulsa, Oklahoma branch SUCKS at their job. November 2025, I leave out 5 bottles, I come back home to find 3 bottles. Had to wait an entire week to get the other 2 AND they charged an additional delivery fee, that went up from $10 to $15. December 2025, again I leave out 5 bottles but this time they only leave 2. After numerous calls and only getting the call center and the “promise” of an escalation, I hang up disappointed. They attempted to assure me that the other 3 bottles would be delivered the following Monday, without a delivery fee. I am calling the Lakeland, Florida BBB to lodge a complaint.
- JSJoe SmithDec 1, 20252.0Over filled bottles spill in the floor make a mess with every bottle change. I’ve called and written this problem many times and apparently Primo can’t fix it or doesn’t care. I’m looking for another vendor.
- KEK ENov 14, 20251.0Horrible. Terrible. The worst. Look elsewhere. How hard can it be to smoothly run a water delivery company? These people are worthless.
Frequently Asked Questions About Primo Water Customer Care Center
What types of water products does Primo Water Customer Care Center offer?
Primo Water Customer Care Center offers various drinking water options including Spring, Fluoridated, Purified, and Distilled water, as well as brands like Crystal Springs, Primo Plus, Sparkling ICE, FIJI, Mountain Valley, and Kcup® pods of coffee, tea, and cocoa.
What are the operating hours of the Primo Water Customer Care Center in Lakeland, FL?
The center is open Monday through Friday from 8:00 AM to 9:00 PM and is closed on Saturdays and Sundays.
Does Primo Water Customer Care Center offer delivery services?
Yes, the center provides delivery services for water and other products directly to your home or office.
How can I contact Primo Water Customer Care Center for support or inquiries?
You can reach them by phone at 1-800-201-6218 or toll-free at 1-800-492-8377. For faster responses during high volume, they recommend emailing social@primowater.com.
Is Primo Water Customer Care Center active on social media?
Yes, they have a Facebook page at https://www.facebook.com/CrystalSprings, an Instagram handle @crystalsprings_h2o, and a Twitter handle @DrinkCrystal.
What payment methods are accepted at Primo Water Customer Care Center?
They accept American Express, Discover, MasterCard, and Visa credit cards.
What COVID-19 precautions or information does Primo Water Customer Care Center provide?
They provide a COVID-19 response page at https://primowater.com/covid-19-response/ and note possible delays due to high volume, recommending email contact for a faster response.
What nearby water and beverage-related businesses are close to Primo Water Customer Care Center?
Nearby businesses include Crystal Springs Water, a business office supply; DS Services, which offers bottled water and shopping; and WellDyne pharmacy and medical services, adding convenience for health-related needs around the area.
Are there convenient places to eat near Primo Water Customer Care Center?
Yes, McDonald's is nearby, offering fast food and restaurant options for customers before or after visiting the water center.
What nearby services can customers access that complement their visit to Primo Water Customer Care Center?
Customers can find a variety of services close by, such as Eagle Pharmacy for health needs, Pilot Travel Center for automotive services, and Valor Fitness Outlet for sports and recreation activities.
Brand Certified Facts from Primo Water Customer Care Center
Primo Water Customer Care Center partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website