Business Details
About
Water Cooler Supplier
Crystal Springs, now a part of Primo Water, is an iconic water brand since 1921. Our purpose is simple: Inspiring Healthier Lives – with Water your Way. We started out in Clackamas, Oregon. Crystal Springs offers a multitude of drinking water options—including Spring, Fluoridated, Purified and Distilled. Crystal Springs® bottled water delivery service brings home the products you love, like great-tasting water with the selection of 3- or 5-gallon bottles and case water. Crystal Springs has grown in both products and states offering home and office deliveries as well as water purification service and retail options through refill and exchange. Even though our service area has grown to cover over 10 states, and we deliver more than just water, our goal remains the same, it is to provide quick, easy, and affordable services and we strive to deliver on it every day.
Location
Primo Water Customer Care Center
200 Eagles Landing Blvd, Lakeland, FL
33810, United States
Hours
Reviews
1.2
90 reviews
5 stars
4
4 stars0
3 stars1
2 stars
3
1 star
82
- KEK ENov 14, 20251.0Horrible. Terrible. The worst. Look elsewhere. How hard can it be to smoothly run a water delivery company? These people are worthless.
- NTNatasha TyloskyNov 7, 20251.0Fraud company, they stole my card info and started charging me. I've never even heard of this company before until I received a fraudulent charge on my credit card. I will be reporting them to the FTC. I do not have a Primo Water account, and never have, this company stole my card and fraudulently attempted to charge it 3 times in a row for different large amounts of money.
- CDClarice DomeniciNov 4, 20251.0I can’t even describe how absolutely pissed off I am with this company. This whole thing was supposed to make my life easier, I’m pregnant and can’t be lifting heavy packs of water or gallons from the store. That’s the whole reason I paid for a damn delivery service. I ordered two Pure Life Purified Water 5-gallon bottles. My delivery was supposed to arrive on October 30th, but I didn’t get anything until November 3rd, which forced me to go to the store anyway to buy water in the meantime. When the order finally arrived, they delivered only one 5-gallon spring water bottle. I called customer service and spent a ridiculous 50 minutes on the phone trying to fix this mess, just to be told they didn’t even have the water I ordered! Then the rep tried to charge me almost $4 more for a different brand, like, are you kidding me? I told her absolutely not, I don’t give a damn about the brand, I just want purified water like I ordered. She couldn’t help me and said she had to send an email that probably wouldn’t even get answered soon. Meaning I’d have to go buy more damn water myself again. After wasting almost an hour, I begged them to just cancel my account and give me my money back. That led to another 20-minute wait to talk to the cancellation department. When I finally got someone, the lady was unbelievably rude and sarcastic on the phone. She told me they couldn’t cancel until someone came to pick up the wrong bottle on Wednesday, fine, whatever, the damn bottle is here. But today I wake up to an email saying I was charged $35.03 for this piece of crap spring water that I never even ordered! I already paid $28.98 for the water that never showed up, and now I’m being charged again for this bullshit mistake?! This company is completely incompetent. My very first delivery turned into nothing but headaches, wasted time, and endless phone calls to their useless customer service. You people are an absolute joke. I’d give you zero stars if I could. One star is the lowest possible, and even that feels like too much for you.
- MMMichael MichaelsOct 22, 20251.0Are you surprised to receive YET ANOTHER 1 Star review? LOOK at all of them!!! When will you take a hint? Speaking of "when" ... When do you plant on servicing my address again? Ever? Never? Why can't I delete the reoccurring order? The site prohibits it!!! I have empty bottles everywhere and you never have what I ask for in stock. When I empty the last 2 bottles and finish this water.... you are finished as well. Why do all your bottles leak water on my floors? My delivery guy is nice but that's the only good thing I have to say about your company. Just give up already. No need to respond - if you cared, you would have changed your ways LONG before you received so many 1 star reviews.
- GJGreg JohnsonAug 29, 20251.0I wished I would have looked at these reviews before doing business with Primo. This company is a scam. I signed up 6-8 months ago and at first the billing was correct . Now it’s wrong after every delivery. I paid deposits on every bottle up front with the water cost which was 15$ . First few months I was charged correctly for the water and a delivery fee . Now the last few months after reviewing my statements I see that they have been charging me deposits for every bottle they pick up usually 12-20 . So instead of 8.99 for the water and a delivery fee of 14$ they are charging me the 8.99 & a bottle deposit on every bottle they pick up every delivery . I can’t get anyone in AMERICA on the phone or anyone that COMPREHENDS and speaks good English to fix this . Dishonesty is BAD business in my book. This is my First BAD review I have ever done by the way!
Frequently Asked Questions About Primo Water Customer Care Center
What types of water products does Primo Water Customer Care Center offer?
Primo Water Customer Care Center offers various drinking water options including Spring, Fluoridated, Purified, and Distilled water, as well as brands like Crystal Springs, Primo Plus, Sparkling ICE, FIJI, Mountain Valley, and Kcup® pods of coffee, tea, and cocoa.
What are the operating hours of the Primo Water Customer Care Center in Lakeland, FL?
The center is open Monday through Friday from 8:00 AM to 9:00 PM and is closed on Saturdays and Sundays.
Does Primo Water Customer Care Center offer delivery services?
Yes, the center provides delivery services for water and other products directly to your home or office.
How can I contact Primo Water Customer Care Center for support or inquiries?
You can reach them by phone at 1-800-201-6218 or toll-free at 1-800-492-8377. For faster responses during high volume, they recommend emailing social@primowater.com.
Is Primo Water Customer Care Center active on social media?
Yes, they have a Facebook page at https://www.facebook.com/CrystalSprings, an Instagram handle @crystalsprings_h2o, and a Twitter handle @DrinkCrystal.
What payment methods are accepted at Primo Water Customer Care Center?
They accept American Express, Discover, MasterCard, and Visa credit cards.
What COVID-19 precautions or information does Primo Water Customer Care Center provide?
They provide a COVID-19 response page at https://primowater.com/covid-19-response/ and note possible delays due to high volume, recommending email contact for a faster response.
What nearby water and beverage-related businesses are close to Primo Water Customer Care Center?
Nearby businesses include Crystal Springs Water, a business office supply; DS Services, which offers bottled water and shopping; and WellDyne pharmacy and medical services, adding convenience for health-related needs around the area.
Are there convenient places to eat near Primo Water Customer Care Center?
Yes, McDonald's is nearby, offering fast food and restaurant options for customers before or after visiting the water center.
What nearby services can customers access that complement their visit to Primo Water Customer Care Center?
Customers can find a variety of services close by, such as Eagle Pharmacy for health needs, Pilot Travel Center for automotive services, and Valor Fitness Outlet for sports and recreation activities.