The UPS Store

3.4
136 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3514 in Lake City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - New Publix Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
295 NW Commons Loop, Lake City, FL
32055, United States

Hours

Reviews

3.4
136 reviews
5 stars
72
4 stars
5
3 stars
6
2 stars
5
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, citing rude staff, lack of accountability, and unhelpfulness.

Staff Friendliness

Some customers praised the staff for being friendly and helpful, while others noted a lack of professionalism.

Operational Issues

Frequent complaints about the store not answering phones, issues with package tracking, and malfunctioning equipment were noted.

Mixed Experiences

While some customers had positive experiences, many expressed frustration with service inconsistencies and management.

Pricing Concerns

Customers were unhappy with unexpected charges for services that were previously free, leading to dissatisfaction.
  • JT
    Jan Thomas
    2 days ago
    2.0
    When their WIFI works, it’s a good experience, but I’ve been several times when they don’t. It’s very frustrating to search for a parking spot, get your children out of the car, and get your return items out, just to have them tell you their WIFI is out and there’s nothing they can do. Poor management that they don’t alert the customers with a standing sign saying “No service” on the sidewalk so we would know before getting out of our vehicles. Please consider this suggestion to save our time.
  • SB
    Shannon Brinson (Larry Brinson)
    Nov 13, 2025
    1.0
    The entire staff is incompetent, unprofessional, and useless. They never know what’s going on, are unable to answer questions or find packages. It’s ran by a bunch of kids. Horrible customer service every time we go in. 100% do not recommend using this store. I’d like to know how this same store can continue to get the same bad reviews yet nothing has changed?
  • JS
    Jeff Spradley
    Nov 1, 2025
    2.0
    This store never answers the phone. I have to drive 25 miles to find out if I have a package or NOT...it was much better run when George was still on site.
  • AH
    Alexandra Rodriguez Howell
    Sep 3, 2025
    2.0
    The staff was super friendly and helpful, but the printer had an issue where it got black smudges over every page, which they didn't tell me about until after everything was printed. I would have found an alternate option had I known. They promote their printing so heavily - you'd think fixing a malfunctioning printer would be a priority.
  • TB
    Teresa Brashear
    Aug 29, 2025
    1.0
    Don’t waste your time. GO somewhere else.

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Lake City offer?

The UPS Store #3514 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.

Where is The UPS Store #3514 located?

It is located at 295 NW Commons Loop, Suite 115, Lake City, FL 32055 in the New Publix Shopping Center.