The UPS Store

Reviews

• JB

  Jeffrey Bredbenner

  Feb 2, 2026
  5.0
  This particular location is really a well oiled machine. All employees know what to do in any situation, one never has to wait more than a few minutes, and when the customer is uncertain what they need, they always have an answer and/or resolution.
• HM

  Heather McCurdy

  Dec 10, 2025
  5.0
  Every time I go to drop off a package, they are friendly and they are very fast get you in and out. I love the store in Lake City. Every employee there is always awesome 🤩
• KD

  Katie Dekle

  Dec 5, 2025
  1.0
  The worst customer service, they are nothing but rude in that place especially the girl with the curly hair. I get everyone has bad days, but when you talk to every single customer like they are a child that is not okay.
• RD

  Robin Dotson

  Dec 5, 2025
  1.0
  Utilized this locations pack and ship service to guarantee safe delivery of a one of a kind large Lladro art piece . The piece arrived to the Birthday recipient destroyed. UPS refunded the cost of the art piece but this location refused to refund the cost of their “guaranteed” packing/shipping service.
• JT

  Jan Thomas

  Nov 22, 2025
  2.0
  When their WIFI works, it’s a good experience, but I’ve been several times when they don’t. It’s very frustrating to search for a parking spot, get your children out of the car, and get your return items out, just to have them tell you their WIFI is out and there’s nothing they can do. Poor management that they don’t alert the customers with a standing sign saying “No service” on the sidewalk so we would know before getting out of our vehicles. Please consider this suggestion to save our time.