The UPS Store

Reviews

• AJ

  Amanda Johnson

  6 days ago
  1.0
  I was traveling from out of town and had a package shipped here because it was the closest store near my airbnb(I do this everywhere I go because I don’t trust sending things to the airbnb incase someone steals it) BUT THIS WAS THE FIRST TIME SOMETHING EVER WENT WRONG! I went inside to pick up my package the very next morning because by the time I got there that night they were closed. MY PACKAGE WAS GONE!! The man was RUDE! He said it was a family business and his daughter might’ve sent it back to sender(which would’ve been fine with me). I asked him can he please call her and ask her & he told me NO!!! I HAVE YET TO GET MY PACKAGE OR ANY SHIPPING UPDATES SINCE THE DAY SHE SUPPOSEDLY SENT IT BACK! I’ve reached out to the company and they said they’re waiting on ME to send it back as if I’m the one trying to!! Which means SHE NEVER EVEN SENT IT BACK!! I WAS SKEPTICAL FROM THE BEGINNING WHEN I SAW 2 STARS AND READ REVIEWS. I SHOULD’VE WENT WITH MY FIRST MIND! That is $60 GONE as of now!!!
• RB

  Rhonda Boyd

  Apr 27, 2026
  1.0
  Very unprofessional and not helpful at all. Said they can’t help print my label because their printer was broken yet made no effort to assist in any other way. Essentially this is just a fancy drop off place if your package is all ready to go.
• CC

  Christine

  Apr 22, 2026
  5.0
  Great service helping with Amazon drop off. I experienced an error with the return order machine how I set it up and the woman working the store Tori was able to help me fix it. Thanks for the help.
• AV

  Adriana Del Valle

  Apr 21, 2026
  1.0
  This was one of the worst customer service experiences I’ve had. An employee at this UPS location was openly rude, dismissive, and unwilling to help. I was repeatedly sent to self-service even after clearly explaining that my Amazon return could not be processed there due to the size of the boxes. What made it worse is that the employee was not assisting anyone else at the time but still refused to provide help. This is not the first time I’ve encountered this same behavior at this location. Very disappointing and unprofessional. Management seriously needs to address customer service at this store. Spanish: Tuve una experiencia muy negativa en esta oficina de UPS en Dyer Blvd. Una de las empleadas fue muy grosera y poco profesional. Me indicó que usara el self-service, aun cuando le expliqué que mi devolución de Amazon requería asistencia por el tamaño de las cajas. Lo más incómodo fue que no estaba atendiendo a ningún otro cliente y aun así se negó a ayudarme, mostrando una actitud indiferente y poco respetuosa. No es la primera vez que tengo una mala experiencia con esta misma persona en este lugar. Es decepcionante recibir este tipo de trato. Espero que la gerencia tome cartas en el asunto.
• ED

  Ernie Dav

  Mar 21, 2026
  1.0
  Go to ups hunters creek, this owner is an old rude human being and has the ability to accept usps like hunterscreek does but refuses to offer good customer service. Additionally, he won’t print labels and make you go on his computer that charges per minute. I understand wanting to make money but there is a fine line between nickel and diming and customer service.

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