United States Postal Service

2.3
340 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1415 W Oak St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1415 W Oak St, Kissimmee, FL
34741, United States

Hours

Reviews

2.3
340 reviews
5 stars
91
4 stars
16
3 stars
11
2 stars
13
1 star
209

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.

Package Handling

Multiple customers reported issues with lost or misdelivered packages, raising concerns about the reliability of the postal service.

Long Wait Times

Many reviews mentioned excessively long wait times, often with only one employee serving a large number of customers.

Inconsistent Hours

Customers frequently noted that the post office does not adhere to its posted hours, leading to further frustration.

Mixed Experiences

While many reviews were negative, a few customers praised specific employees for their helpfulness and professionalism.
  • TR
    Terry Reed
    Dec 30, 2025
    1.0
    I mailed 5 pkgs at the same time. 4 had clothes on them. One had old coins. After a week, a month, 2 months, etc, the tracking said the one with the coins was still there at the P.O. The 4 with clothes were delivered. The P.O. said it had to be on its way. If they x-rayed them the coins would have been seen. It is my belief someone there stole that pkg.
  • R0
    raton 090
    Dec 22, 2025
    1.0
    Tengo tres paquetes de los cuales aún no tengo respuesta estos llegaron a es oficina el 9 y 10 de diciembre llevo esperando la llamada del supervisor para que me respondan por esto y hoy siendo 22 de diciembre aún no tengo razón .. y al acercarme a la oficina lo único que ponen es trabas se enojan y responden lo que quieren … pésimo servicio …
  • NR
    Nora Ramos
    Dec 17, 2025
    1.0
    Horrible envie un paquete a mi hermana miami nunca llego,No es la primera vez que pasa..Dinero perdido…El trato es pesimo
  • SF
    Sara Arango florez
    Dec 10, 2025
    1.0
    I arrived at 4:55 and the door was closed, if the office closes at 5, the door should be open until 5 in the afternoon. If not, put that it closes at 4:55. The people that works there are very unrespectful
  • JR
    Juan Romero
    Dec 3, 2025
    1.0
    With the rates going up three times this year the postman complained about a neutral rating because I asked about fragile stickers and he said he was talking them off because he paid out of his pocket yet last package I sent was ripped and he said theres nothing they can do to complain on line I think you should be more professional and respectful of people I'm a disabled senior citizen and I didn't deserve that treatment from someone who is getting paid to do the job at hand if it's not enough and they make you pay for stickers then get another job

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.