United States Postal Service

2.6
221 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 601 Market St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
601 Market St, Kissimmee, FL
34747, United States

Hours

Reviews

2.6
221 reviews
5 stars
68
4 stars
17
3 stars
7
2 stars
12
1 star
117

What are people saying?

AI-generated from recent customer reviews

Employee Behavior

Numerous customers reported rude, dismissive, and unprofessional behavior from staff, particularly from specific employees like Larry and Marie.

Service Efficiency

Customers frequently mentioned long wait times and inadequate staffing, leading to frustration and dissatisfaction with service speed.

Mixed Experiences

While some customers praised individual employees for their helpfulness and friendliness, many others had negative experiences, indicating inconsistency in service quality.

Facility Conditions

Several reviews noted the office's poor condition and lack of cleanliness, contributing to an overall negative impression.

Customer Service Issues

Many customers expressed dissatisfaction with the handling of their inquiries and packages, citing a lack of assistance and resolution.
  • JB
    James Burgess
    Nov 4, 2025
    3.0
    Needs to be privatized
  • FF
    Federico
    Nov 1, 2025
    1.0
    I am forced to go to this office because I live there, but I would gladly travel 50 miles to avoid having to be assisted by the lazy and poor employees who work there. I don't understand how no management takes action against these bad employees. In the entire Celebration community, no one is happy with the work and attitude of your employees.I hope sombody take action.
  • GA
    Giovanni Aletto
    Nov 1, 2025
    1.0
    This is the worst post office I've seen the employees are arrogant and rude I don't understand how people with this behavior can work in this place and not be replaced with people who really want to work
  • GA
    G Ann
    Oct 10, 2025
    1.0
    Absolute worst service I have ever encountered. The man at the counter was rude, condescending, and will not let you get a word in. Claims he’s worked there 20 years which is something I’m trying to grasp, because it seems unlikely that someone who is so unable to even speak to the public without resorting to bullying and condescension would be able to maintain a career in the post office.
  • NN
    Nadeem
    Oct 4, 2025
    1.0
    The staff’s behavior was highly unprofessional and dismissive. Instead of assisting with a simple mail inquiry, the employee responded rudely and refused to verify the information. Such attitude does not reflect the standards expected from a USPS office.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.