United States Postal Service

2.3
162 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4774 San Remo Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4774 San Remo Rd, Kissimmee, FL
34758, United States

Hours

Reviews

2.3
162 reviews
5 stars
49
4 stars
3
3 stars
3
2 stars
3
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and dismissed.

Staff Performance

While some employees received praise for their helpfulness, a significant number of reviews pointed out that many staff members were unhelpful and lacked basic customer service skills.

Long Wait Times

Customers frequently complained about long lines and slow service, often citing inadequate staffing as a major issue.

Inconsistent Experiences

There were mixed reviews regarding service quality, with some customers reporting positive interactions while others had extremely negative experiences.

Operational Issues

Several reviews mentioned problems with mail delivery and package handling, including lost mail and unresponsive customer service.
  • NF
    Nathalie Fosha
    5 days ago
    5.0
    The staff at this location is so patience and professional. They always show such a polite and nice attitude. I have great experience coming to this location.
  • AA
    Anesio
    Jan 2, 2026
    5.0
    I regularly visit this location and am always very well assisted by Ms. Azenet. I truly appreciate her service.
  • MM
    Marla Montford
    Dec 31, 2025
    1.0
    No one answers the phone.
  • SC
    Starling Crespo
    Dec 3, 2025
    1.0
    Nasty attitude and helpless got there 3:32 pm they close 3:50 and they can’t help you
  • TR
    Teresa Rodriguez
    Oct 17, 2025
    1.0
    MARIE & HER CO WORKER THAT WORKS at this office was really rude to us. it was 1 minute before they closed and we just had one simple question. we asked her if we can ask a question she rudely said No Just for a question. she literally kept screaming No we are closed.they are very unprofessional At this location Definitely don’t recommend asking any question or going here ! She’s extremely rude and need to learn customer service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.