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The UPS Store

4.3
(311 reviews)

Business Details

1970 E Osceola Pkwy, Kissimmee, FL
34743, United States
(407) 348-7266

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1816 in Kissimmee offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Ventura Downs Shopping Center.

Details

  • DeliveryAvailable
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

The UPS Store
1970 E Osceola Pkwy, Kissimmee, FL
34743, United States

Hours

Reviews

4.3
311 reviews
5 stars
248
4 stars
8
3 stars
7
2 stars
2
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for being friendly, helpful, and professional, with specific mentions of employees like Marina, Monique, and Melanie going above and beyond to assist customers.

Efficiency

Customers noted the quick and efficient service, with many expressing satisfaction with the speed of assistance and the smooth handling of transactions.

Store Environment

The store was described as clean, organized, and welcoming, contributing to a positive customer experience.

Staff Knowledge

Employees were frequently recognized for their knowledge and ability to provide detailed information, making the shipping and printing processes easier for customers.
  • MD
    Miosotis Diaz
    5 days ago
    5.0
    I had an excellent experience at The UPS Store and I truly felt compelled to leave a review. From the moment I walked in, the atmosphere was welcoming, organized, and professional. The store was clean, efficient, and well-managed, even during what seemed like a busy time. What really made my experience stand out, though, was Monique. Monique went above and beyond to assist me. She was patient, knowledgeable, and incredibly courteous. She took the time to answer all of my questions thoroughly and made sure everything was handled correctly. It’s rare to encounter someone who combines professionalism with genuine kindness the way she does. You can tell she truly cares about providing excellent customer service and making sure customers leave satisfied. Shipping and printing services can sometimes feel stressful, but Monique made the entire process smooth and effortless. Her attention to detail and positive attitude made a lasting impression. I highly recommend this location to anyone needing shipping, printing, or business services. If you get the chance to be helped by Monique, you’re in great hands!
  • AL
    Abeoler Lewis
    5 days ago
    5.0
    Monique at UPS provided exceptional customer service. She was professional, patient, and genuinely kind while helping me with an important document. She made the process smooth and stress-free, and her attitude really stood out. It’s rare to come across someone who truly cares about helping customers. UPS is fortunate to have her on their team.
  • KA
    Kimmy Artis
    6 days ago
    5.0
    MARINA is the best ! I basically live here hahahah! The current team takes care of me! As a small biz owner, I’ve able to receive my packages securely and get most of my printing needs Met.
  • OC
    Orlando Castro
    6 days ago
    5.0
    Marina at The UPS Store consistently provides outstanding customer service. Even during heavy rushes with a constant influx of customers, she remains patient, attentive, and professional. She not only handles each transaction efficiently but also takes the time to engage in friendly conversation, making every visit feel welcoming. Her positive attitude and dedication truly make a difference in the overall experience.
  • BB
    Bill Buckley
    Feb 20, 2026
    5.0
    Just had a most wonderful experience with Marina R. She was extremely helpful and a pleasure to deal with. Patient, kind and knowledgeable. A stellar team member! Edit after response: Marina was the reason for this review. It's sad you didn't recognize her in your comment. I certainly hope she was recognized on the job.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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