The UPS Store

3.6
216 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6881 in Kissimmee offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
3211 Vineland Rd, Kissimmee, FL
34746, United States

Hours

Reviews

3.6
216 reviews
5 stars
136
4 stars
5
3 stars
4
2 stars
5
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees like Evelyn and Ayub received praise for their helpfulness and professionalism, others were reported as rude or unhelpful.

Efficiency

Many customers noted long wait times and slow service, indicating a need for better staffing and training.

Communication Issues

Several reviews highlighted poor communication from management regarding service issues and appointment confirmations.

Pricing Concerns

Customers expressed dissatisfaction with high prices for services and additional charges for basic supplies like tape.

Store Condition

The store is generally described as clean and well-kept, but some customers mentioned it being too small and busy.
  • MS
    Marcos Sanchez
    3 days ago
    1.0
    Subject: Urgent: Missing Items in Shipment - Claim #[Your Claim Number] Dear UPS Customer Service, I hope this message finds you well. I am writing to bring to your immediate attention a concerning issue regarding a shipment I sent on January 2nd, 2026. The package was intended for delivery on January 7th, 2026. Unfortunately, upon receipt, the recipient discovered that the package was empty. The items enclosed—a Swarovski necklace, bracelet, and earring—totaling approximately $750, were not present in the package. Instead, the package was reported as containing only a charger. I am deeply concerned about this situation, as I trusted UPS for the secure delivery of valuable items. Furthermore, I was informed that the compensation offered is only $100, which is not commensurate with the actual value of the lost items. To date, I have not received even this partial compensation. I kindly request a thorough investigation into this matter and a fair resolution. I believe in the reliability of UPS and hope that we can resolve this issue promptly. Thank you for your attention to this important matter. I look forward to your prompt response.
  • JT
    Jad Tel
    5 days ago
    1.0
    N notary services Waste of time
  • AH
    A. H.
    Dec 16, 2025
    5.0
    I was traveling and under significant pressure to print some important documents. I needed them immediately and was already late because I visited multiple FedEx print locations with no success. I finally arrived at this UPS location already frustrated. I had been using Ubers to go everywhere and it was already a rough day. Although when I arrived the printers were done, Evelyn, the lady working there that day, went far beyond what I expected. She didn't dismiss me or rush me off -- she listened carefully and understood the urgency of my situation and genuinely tried to help. Her empathy and professionalism made ALL the difference during a difficult day. She treated me with patience and respect. It definitely deserves recognition! Thank you Evelyn!!!
  • JC
    John Castleman
    Dec 7, 2025
    1.0
    Terrible service Terrible Management.
  • AA
    Alejandro Armas
    Nov 26, 2025
    1.0
    I’ve using this location for apostille multiple times, today the customer service associate told me they cannot do a prepaid label for the same document. After years working with UPS. Big lack of training when UPS is one of their recommended carriers. Do not use this location unless you want to waste your time.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #6881 in Kissimmee offer?

The UPS Store #6881 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.

Where is The UPS Store #6881 located?

It is located at 3211 Vineland Rd, Kissimmee, FL 34746, USA.