Brand Certified
United States Postal Service
2.5(136 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
400 Whitehead St, Key West, FL
33040, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 400 Whitehead St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.5
136 reviews
5 stars
36
4 stars
7
3 stars
13
2 stars
7
1 star
73
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported problems with package delivery, including lost packages, incorrect deliveries, and poor handling of items.
Customer Service
Many reviews highlighted rude and unhelpful staff, with complaints about long wait times and lack of responsiveness.
Staffing Problems
Customers noted that the post office is often understaffed, leading to long lines and slow service.
Mixed Experiences
While some customers had positive interactions with friendly staff, these were overshadowed by the overall negative feedback regarding service quality.
- ADAlexis DJan 15, 20261.0I’ve been calling this location for 3 weeks now. I can never get there around my work schedule and they have been holding my Package because they “couldn’t find my address”. Impossible to get ahold of anyone
- NFNate FlowersJan 9, 20261.0I don’t see much point in a PO Box unless you homeless or in area where mail theft is issue. They won’t give PO Box to homeless that can’t afford it. They rather have unused Real Estate boxes than give the only people that need it in tough situations a box for a few months
- SMShanice McLeishDec 16, 20255.0They went above and beyond to make sure I got my package
- JPjho pessDec 12, 20251.0They states that the package was delivered to the mailbox and 5mins after its delivered I checked the mailbox and it's not there. It's the 4th time this has happened. This is very frustrating . Another package showed up today empty 😤
- MMMilicaNov 19, 20251.0EVERYTIME I see that USPS is supposed to deliver my package I stress my brains out! I always pray thaty packages and mail are delivered by UPS or FedEx, it's incredible that ONLY USPS fails at delivering my mail and packages almost 70% of time! They deliver my mail to anyone who's address contains same numbers but it's the wrong street!!! I called, I complained, I had expensive packages lost due to USPS and they assured me they will pay attention yet my package is lost once again! Just stop doing deliveries you obviously are not capable at it!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 400 Whitehead St?
You can send mail and packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need to schedule an appointment for passport services?
Most passport services require an appointment via the online scheduler, but limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 400 Whitehead St?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 9:30 AM to 12:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve PO Boxes online at the USPS website, then complete your setup in person at the Post Office.
Is 24/7 access available for PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this Post Office for specifics.
What nearby places might be useful to visit along with the Post Office?
You can visit landmarks such as 'Haunted Key West' for history and sightseeing, or relax at 'Key West Compass Llc', a local bar and pub nearby.
Are there financial services near the Post Office that could assist with money orders or banking?
Yes, 'First Horizon Bank' and 'First State Bank of the Florida Keys' are nearby banks that offer financial services.
If I'm looking for real estate services near the Post Office, where could I go?
There are many nearby real estate agents and services including 'MyFabulousFloridaKeys', 'Leah Jabour Realtor', and 'Keller Williams Key West Compass Realty'.
How can nearby community organizations enhance my visit to the United States Postal Service?
You can explore local groups like the 'Key West Parrot Head Club' which is a community service and government association near the Post Office.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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