Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 400 Whitehead St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.5
133 reviews
5 stars
35
4 stars
7
3 stars
13
2 stars
7
1 star
71
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported problems with package delivery, including lost packages and improper handling.
Customer Service
Feedback indicates a significant number of customers experienced rude and unhelpful service from staff.
Long Wait Times
Many reviews mentioned long lines and slow service, often with only one employee available to assist customers.
Staff Shortages
Several customers noted that the post office is often understaffed, leading to delays and frustration.
Mixed Experiences
While some customers had positive interactions, many others expressed dissatisfaction with the overall service quality.
- MAMilica Arion5 days ago1.0EVERYTIME I see that USPS is supposed to deliver my package I stress my brains out! I always pray thaty packages and mail are delivered by UPS or FedEx, it's incredible that ONLY USPS fails at delivering my mail and packages almost 70% of time! They deliver my mail to anyone who's address contains same numbers but it's the wrong street!!! I called, I complained, I had expensive packages lost due to USPS and they assured me they will pay attention yet my package is lost once again! Just stop doing deliveries you obviously are not capable at it!
- AJAmy JohnsonOct 11, 20251.0I'm frustrated with your delivery. The package delivery notification states it was placed in mailbox. What actually happened, it was clipped to the box so that the contents fell out on the ground. Have a little more consideration for what you're doing, please. Glad it was only a pair of scrubs. I wish there was an option for pictures here.
- IRiliana riveroSep 15, 20251.0I have to let you know that it is frustrating, the person in charge of dropping off the packages always makes a lot of mistakes, they put the packages in neighbors' lockers, packages that I can't recover because they don't return them to me, and other times when there are several they only leave one and the rest never appear, I think I could give a 0 because today it happened to me again.
- QCQueen ConchAug 5, 20254.0I have a good experience when I go to the post offices in Key West, I guess because I dont expect quick service. When I have questions about the best way to send my products, theyre always up for researching to check for me. They have saved me many times from overpaying. The lines can be long here if you pick the wrong time. Everyone seems to go during lunch and expect quick service because their time is limited, so seeing a long line can be frustrating, but I think the workers, for the most part, know what they're doing and work really quickly to get it done. I also know that when people are standing in line huffing and puffing and giving the 1 worker dirty looks like that'll make them move faster only mess with their moods and energy to match yours.
- EBEnrique BaghinMay 28, 20251.0Tall skinny bold guy didn’t told me his name. with an Eastern European accent awful service! His coworker was helpful and fixed the problem. But this guy was horrible. Didn’t wanted to take action on anything I was asking for.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 400 Whitehead St?
You can send mail and packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need to schedule an appointment for passport services?
Most passport services require an appointment via the online scheduler, but limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 400 Whitehead St?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 9:30 AM to 12:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve PO Boxes online at the USPS website, then complete your setup in person at the Post Office.
Is 24/7 access available for PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this Post Office for specifics.
What nearby places might be useful to visit along with the Post Office?
You can visit landmarks such as 'Haunted Key West' for history and sightseeing, or relax at 'Key West Compass Llc', a local bar and pub nearby.
Are there financial services near the Post Office that could assist with money orders or banking?
Yes, 'First Horizon Bank' and 'First State Bank of the Florida Keys' are nearby banks that offer financial services.
If I'm looking for real estate services near the Post Office, where could I go?
There are many nearby real estate agents and services including 'MyFabulousFloridaKeys', 'Leah Jabour Realtor', and 'Keller Williams Key West Compass Realty'.
How can nearby community organizations enhance my visit to the United States Postal Service?
You can explore local groups like the 'Key West Parrot Head Club' which is a community service and government association near the Post Office.