United States Postal Service

2.6
52 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 951 Crandon Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
951 Crandon Blvd, Key Biscayne, FL
33149, United States

Hours

Reviews

2.6
52 reviews
5 stars
19
4 stars
2
3 stars
0
2 stars
1
1 star
30
  • PA
    Paulina Atala
    Dec 3, 2025
    1.0
    Such bad customer service its unbelievable !!!!
  • EM
    Elena Maslova
    Dec 1, 2025
    5.0
    This office the Best!! It must be at least 5 stars!! We all know our mail ladies and guys. And we love them!!!!
  • RC
    rosana capetillo
    Nov 17, 2025
    5.0
    Excellent service!!! Extremely satisfied with Terri's help.5 stars ⭐⭐⭐⭐⭐
  • GC
    Gianna Ciavatta
    Jun 12, 2025
    1.0
    If I could leave 0 stars I would. I was treated in such disrespectful matter. I never leave negative reviews but this is unacceptable. I brought in a package and I needed a sharpie to write the address, the lady working had such and attitude about it. Then I asked for tape because I needed to tape it on the envelope since I just moved and she said: “omg mimi what else do you need” in such annoyed way that i’m just impressed. These people don’t want to work and shouldn’t even be working there. Such a shame to be treated that way when i’m always super kind to them. Anyway…won’t be coming back. My last option will be this place…..
  • AA
    A.L.E
    Sep 8, 2021
    1.0
    Customer service at this location is just outrageously bad. The clerk (Claudia) was curt and whenever I asked a question she seemed very annoyed and also many times even ignored me like if I was not talking to her while looking straight to my face. But I guess it all comes from the top. The lady that seems to be the manager was even worse. She was loud, rude, and just a very unhelpful distasteful individual to deal with. It is a shame that people like that are allowed to maintain their jobs after treating others like garbage. Will never step a foot at this location again.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.