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The UPS Store

4.3
(290 reviews)

Business Details

(904) 292-2100

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2383 in Jacksonville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Burlington Factory Shopping Center Next To Publix & Hobby Lobby.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

The UPS Store
11250 Old St Augustine Rd, Jacksonville, FL
32257, United States

Hours

Monday8:00 AM - 6:30 PM
Tuesday8:00 AM - 6:30 PM
Wednesday8:00 AM - 6:30 PM
Thursday8:00 AM - 6:30 PM
Friday8:00 AM - 6:30 PM
Saturday9:00 AM - 2:30 PM
SundayClosed
4/5/2026Closed
5/10/2026Closed
5/25/2026Closed
7/3/2026Closed
7/4/2026Closed
9/7/2026Closed
11/11/2026Closed
11/26/2026Closed
11/27/2026Closed
12/25/2026Closed
12/31/2026Closed
1/1/2027Closed

Reviews

4.3
290 reviews
5 stars
232
4 stars
11
3 stars
3
2 stars
3
1 star
41
  • MV
    Meghan Vercellone
    Feb 20, 2026
    1.0
    Do not have items, especially phones, delivered to this UPS location. I attempted to pick up my phone that was shipped from T-Mobile on 02/20/26, and when I got there, I was told it had already been picked up. Mind you, when you pick up a phone, you have to show your ID. The gentleman behind the counter told me that this person showed an id with my name. If you can see I don't have a very common name and have not lost my ID. So, not sure who or what ID you saw, but I guarantee it was not mine. At this time the assistant manager, I believe, walked into the store and was told what happened. I was asked again if someone else in my household, maybe a daughter, picked up my phone for me. My daughter can't even walk yet, so no she did not pick it up nor did my husband. While they both were staring at the computer, the gentleman who initially helped me whispered (not that quietly) that he made an oops. I was never given an apology for what happened; I was just told that they would look at the cameras and take my information. Not sure what good that will do. I was also shown where the package would have been and how my name would've been listed, so that's how they know what packages to give out. I don't need a tour of your shop; I need you all to better your process and make sure your employees are actually looking at IDs when someone comes to pick up a package. So, with all that being said, I will never use this store again (I know I'm just one person, so not really going to impact you), and I would suggest that others avoid it, as well.
  • MK
    Mike Kogan
    Feb 16, 2026
    5.0
    This is a good ups store, they always do a really good job consistently. Good people.
  • TS
    Theresa Sax
    Jan 13, 2026
    5.0
    Quick, easy, convenient and efficient
  • PS
    Priscilla Schmerer
    Jan 6, 2026
    5.0
    They have always been excellent
  • BD
    Barb DiM
    Dec 16, 2025
    5.0
    Each time I ship something via UPS the transaction is always smooth and problem free.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #2383 in Jacksonville offer?

The UPS Store #2383 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, passport/photo ID services, and computer access among other business services.

Where is The UPS Store #2383 located?

It is located at 11250 Old St Augustine Rd, Ste 15, Jacksonville, FL 32257 in the Burlington Factory Shopping Center next to Publix and Hobby Lobby.

Brand Certified Facts from The UPS Store

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Certified April 26, 2026Yext Knowledge Graph
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