United States Postal Service

1.8
271 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 150 Busch Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
150 Busch Dr, Jacksonville, FL
32218, United States

Hours

Reviews

1.8
271 reviews
5 stars
44
4 stars
10
3 stars
5
2 stars
12
1 star
200

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude staff, and a lack of professionalism, leading to a negative overall experience.

Delivery Issues

Numerous complaints about packages being marked as delivered but not received, along with frequent claims of undeliverable mail due to access issues.

Staffing Problems

Many reviews highlighted understaffing, resulting in long wait times and inadequate customer service.

Customer Experience

While some customers praised individual staff members for their helpfulness, the overall sentiment was frustration with the service and management.

Facility Conditions

Reports of poor cleanliness and maintenance, including overflowing trash and system outages, contributed to a negative perception of the location.
  • CC
    chuck coughlin
    Nov 13, 2025
    1.0
    Wish I could give this place no stars-- just close this location and get it over with. Doesn't open on time, has only 1 person working the counter-- REGARDLESS of how many people they're are in line. The guy was nice, but was like watching a slow- motion replay of a PO worker. The place is run- down, shows NO signs of leadership, and had a complete disheveled for the customer's time.
  • JF
    Jess Firs
    Oct 23, 2025
    1.0
    The next time I will make sure to go to nearby ups location and pay extra 5$ rather than wasting my time here. USPS is a joke itself but this location needs to be avoided.
  • LM
    La My
    Aug 16, 2025
    1.0
    Very slow service.
  • JG
    Jeff Gordon
    Aug 9, 2025
    1.0
    They don't know how to deliver packages on time gets deliver days and some case week later. I'm going to stop buying products that use them for shipping I'm done with the USPS. You guys hire the most incompetent lazy people I can get a oil change on my car faster then going in and out of the post office.
  • JP
    John Perry
    Jul 6, 2025
    1.0
    DO NOT USE THIS POST OFFICE !!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.