United States Postal Service

1.9
276 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 150 Busch Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
150 Busch Dr, Jacksonville, FL
32218, United States

Hours

Reviews

1.9
276 reviews
5 stars
46
4 stars
10
3 stars
5
2 stars
12
1 star
203

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and inadequate staffing, often with only one employee available to assist a large number of customers.

Rude Staff

Many reviews highlighted unprofessional and rude behavior from staff, with customers feeling dismissed or treated poorly during their visits.

Delivery Problems

Numerous complaints were made about packages being marked as delivered but not actually received, along with issues of lost mail and misdelivered packages.

Facility Conditions

The post office was described as run-down, with cleanliness issues and frequent system outages affecting service availability.

Mixed Customer Experiences

While many customers expressed frustration, a few noted positive interactions with specific staff members who provided helpful service.
  • HW
    H W
    Jan 5, 2026
    1.0
    They sent my package from overseas back without ANY notification!! The lady I spoke to(supervisor), she kept insisted they left notifications in the mailbox, somewhere in your letter which I NEVER received. There are mail boxes that fits enough, why didn’t they put it there!?!? Lazy people, useless service!!
  • PV
    Positive Vibes
    Jan 4, 2026
    1.0
    This place looks depressing. So dirty. Manager of this location should be embarrassed.
  • DP
    Danilo Pleitez
    Jan 3, 2026
    1.0
    Large Packages do not get delivered. I guess common sense is not so common. Why are they trying to deliver big packages or boxes to the small boxes that are in the apartment facilities? Yes, I know they are the big ones available BUT taking it back because it was full?? They did not even try to contact me at ALL while the were around on the neighborhood. This side of town SUCKS when it comes down to the USPS delivery service, it is like they do not even care at all to do their job right.
  • CW
    Chris Wright
    Dec 31, 2025
    1.0
    Just get rid of the United States Postal Service
  • CC
    chuck coughlin
    Nov 13, 2025
    1.0
    Wish I could give this place no stars-- just close this location and get it over with. Doesn't open on time, has only 1 person working the counter-- REGARDLESS of how many people they're are in line. The guy was nice, but was like watching a slow- motion replay of a PO worker. The place is run- down, shows NO signs of leadership, and had a complete disheveled for the customer's time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.