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Brand Certified

United States Postal Service

1.9
(282 reviews)

Business Details

150 Busch Dr, Jacksonville, FL
32218, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 150 Busch Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
150 Busch Dr, Jacksonville, FL
32218, United States

Hours

Reviews

1.9
282 reviews
5 stars
49
4 stars
11
3 stars
5
2 stars
12
1 star
205

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several expressing frustration over the lack of assistance and professionalism.

Delivery Issues

Numerous reviews highlighted consistent problems with package delivery, including lost packages, incorrect deliveries, and delays.

Long Wait Times

Customers frequently mentioned long lines and slow service, often due to insufficient staffing at the location.

Facility Conditions

The post office was described as dirty and poorly maintained, contributing to a negative customer experience.

Management Problems

Reviews indicated poor management and operational issues, including frequent system outages and lack of accountability.
  • AJ
    Armani Jones
    3 days ago
    1.0
    HORRIBLE. My visit on February 25th was a complete disaster. Every staff member I interacted with was rude, dismissive, and unprofessional. The disrespect was across the entire team. Avoid this Post Office at all costs.
  • JD
    Jeliah Davis
    Feb 11, 2026
    5.0
    Leaving this review here because Kendra had amazing customer service. ❤️
  • LM
    Lionel McClean
    Jan 21, 2026
    5.0
    I really like to get the issue resolved
  • HW
    H W
    Jan 5, 2026
    1.0
    They sent my package from overseas back without ANY notification!! The lady I spoke to(supervisor), she kept insisted they left notifications in the mailbox, somewhere in your letter which I NEVER received. There are mail boxes that fits enough, why didn’t they put it there!?!? Lazy people, useless service!!
  • DP
    Danilo Pleitez
    Jan 3, 2026
    1.0
    Large Packages do not get delivered. I guess common sense is not so common. Why are they trying to deliver big packages or boxes to the small boxes that are in the apartment facilities? Yes, I know they are the big ones available BUT taking it back because it was full?? They did not even try to contact me at ALL while the were around on the neighborhood. This side of town SUCKS when it comes down to the USPS delivery service, it is like they do not even care at all to do their job right.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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