United States Postal Service

1.9
126 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1440 Edgewood Ave W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1440 Edgewood Ave W, Jacksonville, FL
32208, United States

Hours

Reviews

1.9
126 reviews
5 stars
21
4 stars
5
3 stars
3
2 stars
8
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism.

Operational Issues

Frequent complaints about the location being closed during business hours, system outages, and delays in package delivery.

Delivery Problems

Numerous reviews highlighted issues with mail and package delivery, including misdelivered items and packages marked as delivered but not received.

Positive Staff Experiences

A few customers praised specific employees for their helpfulness and friendly service, indicating that there are some positive interactions amidst the overall negative feedback.
  • CC
    Calvin Carver
    Dec 4, 2025
    5.0
    Fast friendly service
  • JW
    Jared Wilson
    Nov 26, 2025
    5.0
    Dude at the counter today around 4 was mad wholesome chill made all the customers feel welcomed definitely need more people like bro
  • YY
    Ysyntricity
    Nov 25, 2025
    1.0
    The system is always down. They close early or the unpleasant lady with the Bob is at the counter. One of the 3. This location should just close since its never operational
  • TB
    Tyler Bostic
    Nov 25, 2025
    1.0
    The will lie to you and say they can’t do postage even though I’ve had postage done here. THIS LOCATION IS BEING REPORTED TO THE POST MASTER GENERAL
  • JA
    Jessi Alexander
    Sep 22, 2025
    1.0
    Standing here 10 min since 830am and the postal service is still closed. Employees looked at me then leave me still standing here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.