United States Postal Service

2.7
256 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1100 Kings Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1100 Kings Rd, Jacksonville, FL
32203, United States

Hours

Reviews

2.7
256 reviews
5 stars
94
4 stars
14
3 stars
6
2 stars
12
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over the lack of assistance and dismissive attitudes.

Efficiency

While some customers reported quick service, many others experienced long wait times and disorganization, particularly in the passport office.

Package Handling

Several reviews mentioned issues with lost or delayed packages, with customers expressing concern over the reliability of the postal service.

Staff Attitude

A significant number of reviews pointed out the negative demeanor of employees, with some customers feeling belittled or disrespected during their interactions.

Mixed Experiences

Some customers had positive experiences with specific employees, indicating that service quality may vary significantly depending on the staff member.
  • WW
    William
    Nov 14, 2025
    5.0
    Nice post office. Very convenient.
  • KL
    Kyle L
    Oct 11, 2025
    1.0
    The most nasty employees of a post office I’ve ever seen and that’s low , also feels like a very dangerous environment . Workers were about to fist fight a customer and loud arguing. Stay away to be safe.
  • LC
    Loetz Collector
    Oct 9, 2025
    1.0
    This is the only post office in the whole city as far as I can tell that has any copies of the passport form. I need three for my family and they can only give one because I'm only one person walking in the door!!? We're paying how much money out of our you know what for rate increases again and again and they can't copy a damn form?🤯🤯🤯
  • JL
    Jay Leah
    Sep 25, 2025
    1.0
    Literally just to drop off a package employees have a rude condescending attitude. I understand being overworked and tired but being disrespectful to others especially customers is wild
  • GH
    George Haney
    Sep 22, 2025
    5.0
    Michelle is awesome postal person and she does a great job of making sure that all your assistance requirements are met

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.