United States Postal Service

2.7
257 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1100 Kings Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1100 Kings Rd, Jacksonville, FL
32203, United States

Hours

Reviews

2.7
257 reviews
5 stars
93
4 stars
14
3 stars
6
2 stars
12
1 star
132

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, with many customers feeling belittled and dismissed.

Efficiency

While some customers reported quick service, many others experienced long wait times and disorganization, particularly in the passport office.

Staff Attitude

Several reviews mentioned a lack of helpfulness and a negative attitude from employees, contributing to a poor customer experience.

Service Reliability

Customers expressed frustration over lost packages and delays, indicating issues with the reliability of mail delivery.
  • LB
    Leesa Beesa
    Jan 5, 2026
    1.0
    The manager “Phil” was not pleasant and kinda dismissive in regard to my package. This will be the second time a package has got lost and they don’t care to assist. Rude customer service
  • JJ
    juneau66
    Dec 22, 2025
    1.0
    The employees are extremely rude.
  • WW
    William
    Nov 14, 2025
    5.0
    Nice post office. Very convenient.
  • KL
    Kyle L
    Oct 11, 2025
    1.0
    The most nasty employees of a post office I’ve ever seen and that’s low , also feels like a very dangerous environment . Workers were about to fist fight a customer and loud arguing. Stay away to be safe.
  • LC
    Loetz Collector
    Oct 9, 2025
    1.0
    This is the only post office in the whole city as far as I can tell that has any copies of the passport form. I need three for my family and they can only give one because I'm only one person walking in the door!!? We're paying how much money out of our you know what for rate increases again and again and they can't copy a damn form?🤯🤯🤯

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.