Business Details
About
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Visit your local Post Office™ at 10990 Fort Caroline Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
10990 Fort Caroline Rd, Jacksonville, FL
32225, United States
Hours
Reviews
2.1
184 reviews
5 stars
42
4 stars
7
3 stars
5
2 stars
5
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.
Staffing Issues
Many customers noted a lack of staff, leading to long wait times and inadequate service.
Communication Problems
Customers frequently reported that the post office does not answer phone calls, causing frustration and unresolved issues.
Facility Condition
The location was described as dirty and in need of maintenance, with broken equipment and a general lack of upkeep.
Mixed Experiences
While many reviews were negative, a few customers praised specific employees for their helpfulness and positive attitudes.
- ESEi shNov 17, 20251.0Lost my mail and important letter from my dead daughter and mom. Then had the audacity to say “ask them to send a new one”. So mad!!!!! 0 stars.
- RMRay MartinNov 1, 20251.0Very poor awful I was trying to call mail svrvs center just to let you know all the boxes was left open at Caroline ridge but no one to take this call is available or any option the animated answer machine is very awful
- BJBriana JohnsonOct 20, 20251.0this location is terrible they need more people…and then there was bald guy standing at the front counter, looking at the line pile up and instead of helping he just goes back in the back…un real
- ARAnadelay RuizOct 1, 20251.0This is honestly the worst place ever. If you’re Latino, immigrant, Asian, or basically anything other than “perfect English speaking,” they treat you like you don’t belong. The customer service is absolutely terrible especially if your English isn’t great or you don’t understand something right away. Also there are racism act from staff part. They really need to change their staff because the way they act is unacceptable. Honestly, this place doesn’t even deserve one star. DO NOT COME!!!!
- JMJeff MooreSep 20, 20251.0Lady at front counter Completely lied to my Face when I showed her email confirming she was 🤥 lieing she was very defensive and rude ! It's a shame my mail Carrier is so helpful and nice 👍
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 10990 Fort Caroline Rd?
You can send mail and ship packages, purchase money orders, get PO Boxes, apply for passports, buy gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at Fort Caroline Rd?
Monday through Friday from 8:30 AM to 5:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sunday.
Can I get a PO Box at this Post Office and how do I reserve one?
Yes, you can apply for a PO Box online or in person. Online reservations and searches are available at https://www.usps.com/manage/po-boxes.htm.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this local Post Office for specific access times.
Where can I find nearby places to shop or eat before or after visiting the Post Office?
Nearby places include Atlantic Coast Seafood for dining, EverythingHOME retail store, and Gate Food Post convenience store and gas station for quick shopping needs.
Are there nearby locations for banking or financial services?
Yes, there is a Wells Fargo ATM and a Western Union money transfer service close to the Post Office at 10990 Fort Caroline Rd.
What recreational or community centers are near the United States Postal Service?
Swim America Jacksonville swim center and Holly Oaks Community and Swim Club are nearby for recreational activities.
How can the nearby Post Office Monument Station be useful to customers?
The Post Office Monument Station is a local landmark and post office nearby, which may serve as a point of reference or alternate post office for customers in the area.