Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 7707 Merrill Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
245 reviews
5 stars
46
4 stars
9
3 stars
11
2 stars
13
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently poor customer service, with staff being described as rude, unhelpful, and lacking professionalism.
Delivery Issues
Many customers report problems with mail delivery, including lost packages, incorrect deliveries, and failure to follow hold requests.
Staff Competence
There are frequent mentions of staff incompetence, including issues with training and knowledge about postal services, leading to customer frustration.
Mixed Experiences
While many reviews are negative, a few customers report positive interactions with specific staff members, indicating inconsistency in service quality.
Facility Management
Customers express dissatisfaction with the overall management of the post office, citing long wait times, inadequate staffing, and unclean facilities.
- CSCarol S3 days ago1.0Some of the employees are helpful. However, Many have a bad attitude that obviously starts at the supervisor. They mock customers after they exit the office, openly rolling their eyes, shaking their heads, or making comments, all of this in full view of waiting customers. It's really shameful. If deliveries in the zip code were great I could see being a little defensive, but there are so many mistakes, missed deliveries, wrong deliveries, they have no reason to be disrespectful of unhappy customers.
- SASoso AOct 15, 20251.0Customer service is very bad, especially since they desperately need to change their staff because their behavior is unacceptable. Honestly, this place doesn't even deserve one star. They lost all my mail because their staff and managers are bad. I visited them three times. No help, even worse. 👎Service. Note: The staff is not honest, has no experience, and just wants to get the job done. They put the mail in the wrong address. Due to poor management
- ARAnadelay RuizOct 1, 20251.0This is honestly the worst place ever. If you’re Latino, immigrant, Asian, or basically anything other than “perfect English speaking,” they treat you like you don’t belong. The customer service is absolutely terrible especially if your English isn’t great or you don’t understand something right away. They really need to change their staff because the way they act is unacceptable. Honestly, this place doesn’t even deserve one star.
- ATAaron TylerJul 25, 20251.0I travel out of state often, and put my mail on hold when I do. I always put on the mail hold that I will pick my mail up at the post office. Without fail, every single time, they screw something up. They will deliver my mail during the hold period. I will go to pick up my mail from the post office when I return to town, and am told that my mail is on the delivery truck, when I specifically said I would pick it up, then my held mail is not delivered and I have to go to the post office the next day to get it. This time they both delivered my mail when the hold was in place (security cameras caught it and I had a neighbor pick it up) and then I didn't receive my mail for two days after the hold was over, even though when I went to the post office to get my mail I confirmed that my hold was over (and it was the same as my request). Every single time it is the same excuse. "There was a substitute mail carrier on your route that day." That excuse only works once, not multiple times. There is a reason they only have a two star review on Google.
- KRKiara RubeiroJul 8, 20251.0I’ve been calling all morning to find my package that was supposed to be delivered via priority mail express all for your operator to answer and then hang up in my face! We are all at work….it’s working hours. ANSWER THE PHONE.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service location on 7707 Merrill Rd?
This USPS location offers mailing and shipping services, money orders, PO Boxes, passport applications and photos, gift cards, and more.
Can I apply for a passport at the USPS on Merrill Rd and do I need an appointment?
Yes, this location accepts first-time passport applications. Most passport services require an appointment via the online scheduler, with limited walk-in hours available.
Does this USPS location provide passport photo services and what is the cost?
Yes, passport photo services are available by appointment, and the fee for a passport photo is $15.
Are there PO Boxes available at the Merrill Rd USPS and how can I reserve one?
Yes, PO Boxes are available and can be searched and reserved online. You complete your setup in person at the Post Office.
What are the operating hours for the Merrill Rd USPS?
Monday through Friday, it's open from 8:30 AM to 5:00 PM; Saturdays from 9:00 AM to 1:00 PM; closed on Sundays.
Can I access my PO Box at the Merrill Rd USPS outside of regular hours?
Most locations offer 24/7 lobby access to PO Boxes, but access times may vary. Check with this Post Office for exact lobby hours.
What nearby places can I visit before or after my USPS appointment on Merrill Rd?
You can visit three Painted Owls Art & Design gallery or stop by Robert’s Quality Seafood restaurant for a meal nearby.
Are there any nearby services that complement a visit to the Merrill Rd USPS?
Yes, nearby services include Salinger Tax Consultants and Western Union for financial needs, as well as MedExpress Urgent Care for healthcare.
How can nearby transportation or gas stations help me when visiting the Merrill Rd USPS?
Nearby convenience stores and gas stations like Grand Central Station and bp can provide fuel and snacks, making your visit more convenient.
Does this USPS location provide resources to help with scheduling passport services online?
Yes, you can schedule passport services appointments using the USPS online scheduler via their official website link.