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Brand Certified

United States Postal Service

2.6
(161 reviews)

Business Details

3000 Spring Park Rd, Jacksonville, FL
32207, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3000 Spring Park Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3000 Spring Park Rd, Jacksonville, FL
32207, United States

Hours

Reviews

2.6
161 reviews
5 stars
57
4 stars
5
3 stars
4
2 stars
7
1 star
88

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with mail and package deliveries, including misdelivered items and delays.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and unprofessional behavior.

Long Wait Times

Many reviews mentioned long lines and insufficient staffing, leading to frustrating wait times for customers.

Customer Service

Overall customer service experiences varied widely, with some customers expressing satisfaction while others reported poor interactions and lack of follow-up.
  • JM
    J M
    Feb 17, 2026
    1.0
    Workers always on break and never at the front counter especially when there's a large line. Lazy and slow.
  • LC
    Lauren Collins
    Jan 24, 2026
    1.0
    Several times my packages say delivered at my complex, but they are never delivered. I find out they were put into someone else’s box or not delivered in the first place. I’m tired of having to put in missing claims. Twice this month so far! They always mysteriously say delivered right before 5pm….. I understand you are trying to meet daily quotas but you cause us customers so much confusion. I mean seriously it’s getting to a point where I will no longer do business with a company if I find out they are shipping with USPS.
  • TH
    Travis Hyers
    Jan 21, 2026
    1.0
    I came to report I needed a new mailbox key several days before Christmas. I called several weeks later and nobody knew anything about it. They send an email to me saying to call this number directly and nobody has followed up and that was at the beginning of the month! The last person here lost the mailbox key! Why am I being punished for something that isn’t my fault? I need my damn mail and need you all to do your damn job right.
  • RT
    Rob Tecate
    Jan 2, 2026
    1.0
    They never have anything stocked. So if you need to get an envelope for priority mail you have to wait in the 10 person deep line before you can even ask if they have it available.
  • XP
    Xi Persei
    Dec 31, 2025
    5.0
    In-store staff is super friendly across the board. They always greet you with a sincere desire to help.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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