United States Postal Service

2.6
158 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3000 Spring Park Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3000 Spring Park Rd, Jacksonville, FL
32207, United States

Hours

Reviews

2.6
158 reviews
5 stars
57
4 stars
5
3 stars
4
2 stars
7
1 star
85

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Jim and Emery.

Delivery Issues

Numerous complaints were made regarding the delivery service, including lost packages, incorrect deliveries, and delays.

Customer Service

There were mixed reviews about customer service, with some customers experiencing helpful interactions while others reported rudeness and unprofessional behavior.

Long Wait Times

Customers frequently noted long wait times and understaffing, leading to frustration during visits.

Inconsistent Experiences

Overall experiences varied widely, with some customers having positive visits while others reported significant issues.
  • RT
    Rob Tecate
    Jan 2, 2026
    1.0
    They never have anything stocked. So if you need to get an envelope for priority mail you have to wait in the 10 person deep line before you can even ask if they have it available.
  • XP
    Xi Persei
    Dec 31, 2025
    5.0
    In-store staff is super friendly across the board. They always greet you with a sincere desire to help.
  • JP
    Jace Pearson
    Dec 28, 2025
    1.0
    Terrible delivery system not capable of bringing mail or packages on time or on delivery date
  • MD
    Maxwell Deyo
    Dec 15, 2025
    5.0
    Big thanks to Jim for helping me get a ton of packages out super efficiently during a busy shipping day.
  • AS
    Alexander Sotiropoulos
    Nov 13, 2025
    1.0
    I have been dealing with stupid carriers that cannot put my mail in the correct box for five years. I spoke with Edward Vinson about it and they a were still not getting it right. I cussed out the carrier and got racial with her and now you stopped delivering my mail. There's was no violence and no property damage so therefore I was within the law. There are no vicious animals, it's a safe neighborhood and the mailbox is easily accessible,,,, those are the only reasons you can stop delivering my mail . Post office'sand their employees are not exempt from being prosecuted . This is a federal crime you are committing,, I'm getting legal representation!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.