United States Postal Service

1.8
564 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 4411 Sunbeam Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4411 Sunbeam Rd, Jacksonville, FL
32257, United States

Hours

Reviews

1.8
564 reviews
5 stars
91
4 stars
13
3 stars
15
2 stars
28
1 star
417

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor interactions.

Long Wait Times

Customers frequently reported long lines and slow service, often citing understaffing as a major issue.

Passport Services

Many reviews indicated significant problems with passport services, including rude staff and misinformation about appointment availability.

Package Handling

Several customers experienced issues with lost or mishandled packages, leading to dissatisfaction with the reliability of the service.

Facility Conditions

The location was described as dirty and poorly maintained, contributing to a negative overall impression.
  • DS
    Dlo Sandoval
    Nov 14, 2025
    5.0
    I just want to say that the supervisor at this post office is the best. I really wish there were more people like her working in customer service. Unfortunately, there are always people with a bad attitude who, instead of helping others, do the opposite. But anyway, I want to congratulate the supervisor of this branch, Mrs. Martínez, for the great job she does.
  • BW
    BRITTANY WARREN
    Oct 24, 2025
    1.0
    When it takes 12 days for your package to be received domestically is ridiculous. Shame on you post office, do better
  • AA
    Anonymous Anonymous
    Oct 23, 2025
    1.0
    The lady with purple and black dreads was so rude! To me and the guests before me and after me. On her phone the whole interaction! Asked for her name and she said “it’s whatever you want it to be” too bad I was doing a secret shop and everything was reported 💁🏼‍♀️
  • JJ
    J
    Oct 16, 2025
    1.0
    I used the self service and there is not a bin anywhere for me to put large boxes so I brought it up to the counter AS I ALWAYS HAVE DONE WITH OTHER USPS no problem. All she had to do was scan it/take it and keep it moving. Said if I used the self service and got a receipt already then why am I even up there pretty much. “well I don’t need to scan this so what do you need? Another receipt??” Obviously there’s nowhere else for these boxes to go? Continues to repeat herself. Eye rolls and making faces to my responses. Then gave me an attitude when I said alright just give me another receipt then after all her antagonizing. Under her breath she said “ok we will give her another receipt…” so unnecessary. (It was the lady by the passports with the mask)
  • JO
    James Ollis
    Oct 14, 2025
    1.0
    Everyone that works here must hate their life. I've used this location many times over the last 30 years and I've yet to meet a pleasant or helpful employee. It's a real shame we still have to go into a physical post office for certain things.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.