The UPS Store

Reviews

• JC

  Jane Clarke

  4 days ago
  5.0
  If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
• SN

  Sal N

  Feb 17, 2026
  1.0
  There are thieves and scammers working within the organization. My mom sent me a care package (worth over $300) before I start my chemotherapy. She paid the over $150 2nd Day Air fee and was guaranteed that the package would arrive by 10:30a on the 2nd Day ( from Palm Coast, FL to Cumming, GA). Within the 1st 48 hours of shipping, we noticed that the package was still in Jacksonville, Florida (which is a 1 hr drive from Palm Coast). We called customer service and they are not sure why but assured us the package we would still be there on time. Thats strange because it was scheduled to be delivered by 10:30a the day it left Jacksonville, FL at 8:03a. The next morning we checked and the package was now moving but was in Atlanta now well after the guaranteed time. Needless to say, we didn't get our package that day. On day 3, we saw that the package arrived on Buford, GA however 2 hours later, we received a notification that the package is missing and that a claim has been filed. Another notification stated that the box was empty and the box was discarded. Being that this is our 1st time doing this, it was a very disheartening and overwhelming experience. I really needed that package as there was food and medication that I needed to help me throughout my chemotherapy treatment journey. The fact that someone at the UPS Buford facility opened up the package and took what was inside is cruel and evil. Than made the decision amongst themselves to file a claim without our approval is disappointing. I hope UPS look into this matter and take it very seriously and hold all individuals involved accountable.
• AA

  Abbie

  Feb 16, 2026
  1.0
  If I could rate this location a zero I would. I don't know who in management has these people too scared to use common sense and would rather have them waste over two hours of everyone's time over a cute little flow chart but I've never received worse customer service. Pick any of the other 50 locations in Duval County than this one. Any other UPS store in the continental united states has to have more accommodating people behind the counter.
• MB

  Marsha Barnes

  Feb 4, 2026
  5.0
  Quick service, friendly service
• SA

  Sheena Arnold

  Dec 23, 2025
  5.0
  Josh was super delightful and cheerful! It was super busy and his one man show had a whole line in and out within 10 minutes. He printed my document and gave me the different options and types of paper they had; while also doing amazon returns, shipping, and other print jobs and miscellaneous tasks for the line! Absolutely deserves a raise and vacation with the holiday season and holiday tempers flaring. He handled them with professionalism and still managed to be cheerful and polite with everyone!

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